Jim Ellis Mazda Marietta

My visit to Jim Ellis Mazda was a textbook example of why people hate car shopping. I was clear from the start: I am a partner employee using the Mazda S-Plan, I am shopping around, and I was not buying toda people hate car shopping. I was clear from the start: I am a partner employee using the Mazda S-Plan, I am shopping around, and I was not buying today. Despite this, David Travieso and Arselid Mucaj made the next hour a complete nightmare. David spent the entire time being a roadblock. He lied about S-Plan eligibility, claiming it doesn’t stack with the 0% APR promo (it does), and refused to let me even look at the CX-30 or CX-50. When he realized I wasn’t closing a deal on the spot, he became hostile and condescending. The lowest point was when he involved my fiancée in a blatantly misogynistic way, asking, 'You gonna let your girl drive a Ford?' after I mentioned I was also considering my Ford X-Plan benefits. To top it off, Arselid Mucaj got involved in the deception. Arselid explicitly told me he would text me the deal with the S-Plan pricing so I could compare it. Instead, he purposely sent me the generic online retail price of the car, completely omitting the S-Plan discount I’m entitled to. This dealership’s culture appears to be built on manipulation, gatekeeping, and a total lack of respect for women and partner employees. If you value your time, your family, and your sanity, stay away from David and Arselid. Jim Ellis should be ashamed of this level of service. More

Hilton was amazing to work with. He was helpful, experienced, and extremely thorough throughout the entire process. I clearly communicated what I was and wasn’t looking for in a vehi He was helpful, experienced, and extremely thorough throughout the entire process. I clearly communicated what I was and wasn’t looking for in a vehicle, and he had multiple cars ready for me to test drive when I arrived. Everything was organized, including the paperwork, which made the experience smooth and stress-free. What truly stood out was that he went the extra mile to walk me through the operator’s guide and vehicle features, something you rarely see these days. I highly recommend doing business with Hilton. More

Jim Ellis Mazda is my go to dealer. Their employees are professional, knowledgeable and trustworthy. I've been a customer for at least 20 years. I would not buy a car from another de Their employees are professional, knowledgeable and trustworthy. I've been a customer for at least 20 years. I would not buy a car from another dealership. I've been working with Eddie in Service for years. He's very knowledgeable and honest. Hilton sold me my latest car. He went above and beyond for me. When I told him I was ready to buy, he came in on his day off. That's true dedication. Hilton was so patient with me. I knew what vehicle I wanted but wasn't sure of the color or the style of wheel. He didn't hesitate to find each one I requested and put them all side by side for me to compare. I have the utmost confidence in this Jim Ellis Dealership and their staff. More

Five stars for Sagar! Exceptional service, great energy, and he really goes the extra mile. Thanks for all the help! Exceptional service, great energy, and he really goes the extra mile. Thanks for all the help! More

I had a great experience buying my Mazda CX30. The staff were friendly and helpful, and the test drive was smooth and enjoyable The staff were friendly and helpful, and the test drive was smooth and enjoyable More

Derrick was outstanding he was so kind and patient got my first time buying a car! first time buying a car! More

My wife and I were looking to buy a used CX-5 that was posted on their site. Ryan Lerner helped us, was very professional and took the time to explain all of our options. The negotiations were fair, and h posted on their site. Ryan Lerner helped us, was very professional and took the time to explain all of our options. The negotiations were fair, and he went above and beyond to get us a second keyfob, free of charge. We love our new car and will recommend Jim Ellis Mazda to anyone looking for a hassle-free experience! More

Great experience with Sagar. He was personable, knowledgeable, and straightforward. Made the car buying process seamless. He was personable, knowledgeable, and straightforward. Made the car buying process seamless. More

The service was excellent. No sooner than we were on the lot, we were approached with kindness and thoughtfulness. Asked us all the right questions and was very knowledgeable a No sooner than we were on the lot, we were approached with kindness and thoughtfulness. Asked us all the right questions and was very knowledgeable about every car that we approached. Couldn’t ask for a better car salesman than Derrick Wynn. More