Jim Ellis Maserati

Unacceptable. Went to look at Stelvio. Could not test drive? Live in Alpharetta and a former Jim Ellis Audi customer (for reference...I am local). Called their Maserati/Alfa Romeo store on Tuesday, November 21s Live in Alpharetta and a former Jim Ellis Audi customer (for reference...I am local). Called their Maserati/Alfa Romeo store on Tuesday, November 21st. First spoke to receptionist Krista as no brand specialist was available. I was in Doraville for work purposes and wanted to come to their dealership in Chamblee to look at a new Stelvio -and- test drive. Explained that I had a free hour to do so at 1:00 PM. Krista was pleasant and understood that I wanted to make the most efficient use of my time. A half hour before my visit, I called to confirm and spoke to brand specialist, Arthur. Explained (again) that I wanted to come to their dealership, look at -and- test drive a new Stelvio at 1:00 PM. Arrived at dealership. Arthur was nowhere to be found. Spoke to Dick though and looked at two Stelvio's. Test drive was mentioned by me (again) but for whatever reason, I was ignored. Dick was pleasant and knowledgeable with regards to the brand. They have 140+ Stelvio's in stock! Confused by all of this and hesitant to go back. More

Thank you Michael cook It's was great experience !Trade in my Range Rover for Maserati Levante . Beautiful car 👌 Michael he very patient , take good care customer . Thank It's was great experience !Trade in my Range Rover for Maserati Levante . Beautiful car 👌 Michael he very patient , take good care customer . Thank you! More

Seamless process and friendly sales Traded in my Audi A6 for a Alfa Romeo Giulia. Great car. Michael worked with me to find the right deal for both parties. Michael was efficient and fr Traded in my Audi A6 for a Alfa Romeo Giulia. Great car. Michael worked with me to find the right deal for both parties. Michael was efficient and friendly throughout the process. More

Expert staff and overall great experience! Traded in my E350 for the Alfa Romeo Giulia and loving it! Thanks Arthur for all of your help in making it an easy decision and an overall great exper Traded in my E350 for the Alfa Romeo Giulia and loving it! Thanks Arthur for all of your help in making it an easy decision and an overall great experience. Looking forward to a whole new driving experience! More

Great Salesman! Arthur is a wonderful salesman & helped to make the purchase of my Maserati go smoothly. Thank you! I love my new car!!! It is beautiful! Arthur is a wonderful salesman & helped to make the purchase of my Maserati go smoothly. Thank you! I love my new car!!! It is beautiful! More

Great experience I had a great experience leasing my first Maserati. Michael and Lorenzo worked with me to build a unique car that I love and I had fun throughout the I had a great experience leasing my first Maserati. Michael and Lorenzo worked with me to build a unique car that I love and I had fun throughout the process. Luke is personable and explained the financial details very well. Overall everyone at the dealership made my husband and I feel welcome and we're very happy with our experience. More

A truly once in a lifetime experience with no comparisons!!! I have dealt with a myriad of salesmen selling cars in my 45 years of living. I have experienced every emotion caricatured by many of the bad tactics I have dealt with a myriad of salesmen selling cars in my 45 years of living. I have experienced every emotion caricatured by many of the bad tactics applied by shady dealerships. I am over the moon to say the great representatives of Jim Ellis Maserati, Alfa Romeo in Atlanta, Georgia have not only gained my business for life but restored my respect and faith in the process of procuring a vehicle. From the moment my wife and I arrived at the dealership, Michael Cook greeted us, apologized for the 10-minute delay in getting to us, and immediately sought to understand what I wanted to see that day happen. There was no pressure and just as in any 5-star restaurant; service was seamless and appeared effortless but the hard work put into the experience was not lost on us. Michael's attention to detail is unparalleled; as we test drove the car he explained each nuance, feature, and what was occurring each moment. The car was amazing and I was thrilled but still wanted time to remove the emotion and return to logic. When I was ready I reached out to Michael and from that moment within a week I was in a car that I loved and intended on keeping for quite some time. Luke Marcotte in finance is an amazing guy as well. I usually "hate" the finance part but Luke is the consummate professional and explained each detail with cause and effect that helped me make the best long-term financial decisions. Kevin Dodt despite not even being involved in the purchase contributed to our great experience by assisting us with the tea/coffee dispenser and just being kind when he did not have to be. It is the little things that add to experiences. Another example is Mr. Dick Ivey just briefly confirming that we had just purchased a great car. Did I mention that they not only reviewed my new car's computer updates before we left and ordered a part to correct a quick fix? Michael spent over 40 minutes with me going over the key features of the vehicle after the purchase. He truly went beyond the call of duty. Saying I am appreciative of their efforts does not express my true sentiment. All I can say is thank you all for being the exception to the rule and rising above all the rest. You have gained a customer for life. More

VERY professional....helped me to decide rather than "sell" The entire sales team is very supportive. They took the time to educate me about the Maserati vehicles. They recognised I needed multiple visits to The entire sales team is very supportive. They took the time to educate me about the Maserati vehicles. They recognised I needed multiple visits to make a decision and supported me the entire time.I NEVER felt sales pressure....just an excitement that I was considering a Maserati vehicle! More