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Jim Ellis Maserati
Atlanta, GA
176 Reviews
Jim Ellis Maserati is a proud member of the Jim Ellis Automotive family, an automotive group consisting of 21 dealerships and 17 brands, serving metro Atlanta drivers since 2012. Jim Ellis Maserati was awarded for their customer service experience, ranking No. 1 in the district in 2022 for customer experience in sales.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 176 reviews
May 16, 2018
Best In Class Customer Service My car buying experience was fantastic! Arthur Pigford’s knowledge and professionalism really put me at ease during the process. Thank you for provid My car buying experience was fantastic! Arthur Pigford’s knowledge and professionalism really put me at ease during the process. Thank you for providing “Outstanding” customer service! More
by Ofatha
Employees Worked With
Arthur Pigford
May 09, 2018
Impeccable! I stopped by a couple of months ago just as a spur of a moment thing because my daughter had a tennis tournament in the area. I did not have a reserv I stopped by a couple of months ago just as a spur of a moment thing because my daughter had a tennis tournament in the area. I did not have a reservation. Just wanted to look at the new Levante SUV and also the Quattroporte. The staff at Jim Elllis Maserati were extremely accomodating on my behalf. Michael introduced himself to my daughter &. Even though he was busy he took time out to show me the cars I was interested in. Overall, we ended up purchasing a Quattroporte from Michael Cook at Jim Ellis Maserati. Another note: My husband & I have purchased 6 vehicles from Hennessy Jaguar Land Rover over the past 8 years. My husband wanted me to have another Range Rover HSE because its safety. The customer service has extremely gone down hill. It is very sad. So, in the end... It worked out great for me. I have the car that I love and the Customer Service at Jim Ellis Maserati won us over. More
by Danie
April 13, 2018
Great I was really pleased with the service I was in and out customer service was great my experience overall was great I would do business again I was really pleased with the service I was in and out customer service was great my experience overall was great I would do business again More
by Francina
Employees Worked With
Arthur Pigford
March 08, 2018
As good as it gets Michael made an otherwise daunting experience quite pleasant. The vehicle and purchase process was explained with clarity. The dealership fostered a v Michael made an otherwise daunting experience quite pleasant. The vehicle and purchase process was explained with clarity. The dealership fostered a very welcoming and friendly environment. Really pleased with the purchase and driving experience. More
by andre970
Employees Worked With
February 20, 2018
Great Car/ Wonderful Experience Jim Ellis dealerships are By far the best experience you will have. I have purchased several vehicles from several of the Jim ellis facilities and ha Jim Ellis dealerships are By far the best experience you will have. I have purchased several vehicles from several of the Jim ellis facilities and have always had a great experience this experience was no different. Arthur was a great help and very detailed in his presentation of my new Alfa Romeo vehicle. Jim Ellis provided a great price and great customer service I would highly recommend them. More
by Bella4135
Employees Worked With
Arthur Pigford
February 05, 2018
Sale was seamless, answered all and every concern fantastic! Michael was awesome!. He listened to all concerns and was very knowledgeable about the different models and each year comparison. Luke was very cool Michael was awesome!. He listened to all concerns and was very knowledgeable about the different models and each year comparison. Luke was very cool and attentive to extend coverage to make sure there are no issues going forward. Would highly recommend the team! More
by CJ Favo
December 10, 2017
Great dealership. Looking forward to many miles of driving pleasure with my 2018 Alfa Romeo Giulia. Arthur Pigford, and Luke Marcotte were a pleasure to work with on t Looking forward to many miles of driving pleasure with my 2018 Alfa Romeo Giulia. Arthur Pigford, and Luke Marcotte were a pleasure to work with on the purchase of my 2018 Alfa Romeo Giulia. More
by Happy Giulia Owner, Jeff
Employees Worked With
Arthur Pigford, Luke Marcotte
November 28, 2017
5 Star Customer Service! .... like that one time that Arthur Pigford and Luke Marcotte at Jim Ellis Alfa Romeo Maserati of Atlanta not only got me in a 2018 for less than an E .... like that one time that Arthur Pigford and Luke Marcotte at Jim Ellis Alfa Romeo Maserati of Atlanta not only got me in a 2018 for less than an Explorer, but did it 99.9% via email and had me in and out of the dealership within an hour ... ps they also offered to deliver it to me for free!! The customer service is far beyond stellar!!! GO see them today!! Tell them Chef Erica sent you!! As a single female buying 100% alone, I wouldn't suggest anyone else! More
by ChefEricaNicole
Employees Worked With
Arthur Pigford, Luke Marcotte
November 24, 2017
Unacceptable. Went to look at Stelvio. Could not test drive? Live in Alpharetta and a former Jim Ellis Audi customer (for reference...I am local). Called their Maserati/Alfa Romeo store on Tuesday, November 21s Live in Alpharetta and a former Jim Ellis Audi customer (for reference...I am local). Called their Maserati/Alfa Romeo store on Tuesday, November 21st. First spoke to receptionist Krista as no brand specialist was available. I was in Doraville for work purposes and wanted to come to their dealership in Chamblee to look at a new Stelvio -and- test drive. Explained that I had a free hour to do so at 1:00 PM. Krista was pleasant and understood that I wanted to make the most efficient use of my time. A half hour before my visit, I called to confirm and spoke to brand specialist, Arthur. Explained (again) that I wanted to come to their dealership, look at -and- test drive a new Stelvio at 1:00 PM. Arrived at dealership. Arthur was nowhere to be found. Spoke to Dick though and looked at two Stelvio's. Test drive was mentioned by me (again) but for whatever reason, I was ignored. Dick was pleasant and knowledgeable with regards to the brand. They have 140+ Stelvio's in stock! Confused by all of this and hesitant to go back. More
by Aerospeed1
Employees Worked With
Arthur Pigford
October 30, 2017
Excellent service!! We went for a test drive of the new Alfa Stelvio SUV, Arthur was the person in charge of taking care of us, I can only say that this is by far the bes We went for a test drive of the new Alfa Stelvio SUV, Arthur was the person in charge of taking care of us, I can only say that this is by far the best experience we have ever had buying a new vehicle, highly recommended, he was knowledgeable, fast, friendky and extremely helpful trying to make an honest deal, we are extremely happy with the deal we made and the car drives beautifully, we highly recommend this dealer, thr Alfa Romeo brand and the Stelvio SUV. More
by George C
