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Jim Ellis Maserati
Atlanta, GA
180 Reviews
Jim Ellis Maserati is a proud member of the Jim Ellis Automotive family, an automotive group consisting of 21 dealerships and 17 brands, serving metro Atlanta drivers since 2012. Jim Ellis Maserati was awarded for their customer service experience, ranking No. 1 in the district in 2022 for customer experience in sales.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 180 reviews
February 11, 2022
Michael Cook is absolutely awesome, from the start of the car buying process to the finish. Michael is very knowledgeable about the Maserati, and took the time to show me how all the electronics work wi the car buying process to the finish. Michael is very knowledgeable about the Maserati, and took the time to show me how all the electronics work without rushing, which was immensely appreciated. I highly recommend Michael and this dealership. Also, a big thank you to Adam. It was a pleasure to work with them both. More
by arobertson712
Employees Worked With
January 30, 2022
We worked Dylon and he was amazing, from the first reach out to the quick callback, setting up the appointment, test drive being really supportive throughout the process, and checking in after. We love our out to the quick callback, setting up the appointment, test drive being really supportive throughout the process, and checking in after. We love our Levante and couldn't be happier with the purchase. We highly recommend Jim Ellis and Dylon. More
by ed.welsh
Employees Worked With
Dylon DaSilva
January 22, 2022
Great buying experience from Michael and Adam. Very helpful throughout the buying process from first contact to vehicle delivery. I would definitely recommend anyone to shop and buy from them. helpful throughout the buying process from first contact to vehicle delivery. I would definitely recommend anyone to shop and buy from them. More
by CR
Employees Worked With
May 14, 2021
This was one of the WORST experiences we have ever had. Took the car for service after calling for months to get in (COVID time....but no excuse) our appointment was for the end of March we just got the v Took the car for service after calling for months to get in (COVID time....but no excuse) our appointment was for the end of March we just got the vehicle back today, vehicle was there for at least 30 days before they even took it in the back. Then another week and a half to have them look at it.....then we get an almost 18,000 quote when we took it in for the service due and a battery. Our rep barely knew what was going on and the manager although he tried to break it all down just couldn't make us feel any better with a bill that high AFTER having the vehicle for 6 weeks. Thankfully this is a car that we don't drive often or we would have be jacked up. I understand shortage of staff and so on but this here is truly unacceptable on so many levels. Do no take your car here at all if you value your time, patience and worth. Good customer service and quality service is a must. Although the people we came in contact were nice the bad out weighed that 10x. More
by klwinc04
Employees Worked With
Alejandra Hernandez
May 01, 2020
Buying a car while social distancing Great experience dealing with Micheal Cook at Jim Ellis Maserati. We all wore masks, everything was wiped down but I still managed to drive my new pu Great experience dealing with Micheal Cook at Jim Ellis Maserati. We all wore masks, everything was wiped down but I still managed to drive my new purchase home. Very efficiently handled. So far I could not be more pleased. More
by tgdadof7
Employees Worked With
February 13, 2020
Great from start to finish! Arthur did a great job taking care of me during my visit to the dealership. He was well versed and knowledgeable of the vehicles. He even went out the Arthur did a great job taking care of me during my visit to the dealership. He was well versed and knowledgeable of the vehicles. He even went out the way to help me get a red bow to display on the vehicle. More
by TS
February 11, 2020
Dick Ivey responded to all of my emails quickly leading up to my appointment and had my Guilia ready when I arrived. He removed remorse from my purchase by providing a caring and careful transaction. up to my appointment and had my Guilia ready when I arrived. He removed remorse from my purchase by providing a caring and careful transaction. More
by geraldgreenii
Employees Worked With
December 07, 2019
This was one of the best experiences i have ever had purchasing a car. Michael Cook was an awesome salesperson. I highly recommend this dealership to anyone who wants A1 service. purchasing a car. Michael Cook was an awesome salesperson. I highly recommend this dealership to anyone who wants A1 service. More
by Mselaineb
January 25, 2019
Terrible Service and dishonest workmanship Don’t ever take your Maserati here for service. They will complete the wrong service, charge you for work that was never done and when you return, den Don’t ever take your Maserati here for service. They will complete the wrong service, charge you for work that was never done and when you return, deny they ever service your car in the beginning. They are a rip off, especially to women. They will destroy your car and then charge you to repair it. I finally got my car after they found a million things to fix after they serviced it last. I was so distrustful of their work, I trade the car in the following week. JUST PLAIN AWFUL-BORDERLINE CRIMINAL. More
by Dissatisfied Lady Doctor
Employees Worked With
James Rosser, Service Guy Tyler
October 02, 2018
Different Advise from different person in same company Calling for service, which you will not get in one call every time i have to call three to four time to get the service, literally i have to beg for t Calling for service, which you will not get in one call every time i have to call three to four time to get the service, literally i have to beg for the service, i feel like, Then why i need this kind of car. So i decided to with this car is different if they do not resolve this issue. More
by 1234789
Employees Worked With
Person is not listed here
