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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,083 Reviews
Call Service Center (404) 445-2636

4,083 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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December 28, 2024

Great experience. They were quick and courteous and completed the work ahead of the estimated time. More

by ashtongcarpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2025 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Ashtongcarpenter! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

December 26, 2024

My service advisor Phil Joyce did an excellent job getting me in and out in reasonable time. Everything was explained about the service and the questions I had were addressed. More

by NBKBIKES23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Nbkbikes23, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 26, 2024

Everyone has been polite, patient, and professional. So far my car issue is being addressed. More

by B9636267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

December 25, 2024

Always made aware as to the progress of the vehicle. Great customer service. Love Kia More

by JJKVKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Jjkvking! Please let us know if there is ever anything else we can do for you! Safe travels!

December 24, 2024

It’s clear this dealership appreciates their customers and values good customer services very good More

by DealerRater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Dec 27, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Dealerrater! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Thanks again for your business! Take care!

December 23, 2024

It's Important to have Confidence and Peace of mind when Driving. That's Exactly what I get when My KIA Optima is serviced at Jim Ellis KIA. They had me switch to Full Synthetic a few tears back and my Opti More

by FREDABBOTT83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MADISON LAMBERT
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Dec 27, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Fredabbott83! We appreciate your continued business with us, and we're looking forward to your next visit! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

December 23, 2024

Fast professional and easy. Great service before during and after. Would work with him afson. More

by FREDABBOTT83
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason?
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December 22, 2024

After years of service I was very disappointed in the service of my car. The service technician miss diagnosed my problem which in return cost me money for a frivolous diagnosis. My car is still not repa More

by jbethel324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carilyn
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Dec 24, 2024 -

Jim Ellis Kia of Kennesaw responded

Jbethel324, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

December 22, 2024

Promptly received my car, everything done in a timely manner, good communication for picking it up. More

by katy_marino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Lambert
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Dec 24, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Katy_marino! Thanks for taking the time to share your rating! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

December 21, 2024

Didnt get a proper video review. Instead tech was talking about someone stealing a car. Not sure if they really did 24k mile check up for the EV6 vehicle and checked all filters an More

by STEVE.STEFFAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison lambert
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Dec 24, 2024 -

Jim Ellis Kia of Kennesaw responded

Steve.steffas, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

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