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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,217 Reviews

4,217 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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April 29, 2025

After an oil change they left a cap losses on the top of the battery that luckily I found before it fell and got lost. I’ve had issues with the Jim Ellis Kia warranty package I purchase as well. Everytime I More

by SRAMOS39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Jim Ellis Kia of Kennesaw responded

Sramos39, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

April 26, 2025

Excellent, friendly, professional, caring,and the best dealer Beautiful ,loving waiting room with service coffee tea and TV different channels More

by Fatmeh
Recommend Dealer
Yes
Employees Worked With
Matthew
Apr 29, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Fatmeh! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

April 26, 2025

Outstanding in every regard! Diana is the very best! I look forward to having my Sportage serviced by you all!! More

by CGEAGLE6
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Diana Bell
Apr 29, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks, Cgeagle6! We appreciate your continued business with us, and we're looking forward to your next visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 26, 2025

The very best service! Mark and Mallory are one great tag team focusing on customer satisfaction! More

by CGEAGLE6
Recommend Dealer
Yes
Employees Worked With
Mark!
Apr 29, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Cgeagle6! Thanks again for your business! Take care!

April 25, 2025

Everyone there was pleasant. Cailyn was very helpful and courteous. She helped get me in and out of there for the oil change and tire rotation. More

by packahso2
Recommend Dealer
Yes
Employees Worked With
Cailyn
Apr 29, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Packahso2! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

April 25, 2025

Kris always comes out and greets me when i drop off my vehicle. Great updates on timeframe as well More

by 287347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 25, 2025

We have serviced and bought cars from your dealership for over 10 years... The customer service has always been good but I felt like it was even better this time. More

by SUE315@outlook.com
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 25, 2025 -

SUE315@outlook.com responded

We have serviced and bought cars from your dealership for over 8 years … the service has always been good but I felt like it was even better this time.

April 25, 2025

This is a very good dealership, they show video proof of what’s going on with your car and what they are working on. Quality service. More

by Marissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Marissa! Thanks again for your business! Take care!

April 24, 2025

Efficient and helpful Applied my online coupon and prioritized my future work orders in order of necessity More

by tcb30067
Recommend Dealer
Yes
Apr 25, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Tcb30067! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

April 22, 2025

I was out in under an hour and 15 minutes, Kris was very professional and helpful! More

by DANIEL63872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Jim Ellis Kia of Kennesaw responded

Daniel63872, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

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