Jim Ellis Kia of Kennesaw - Service Center

Appointment for leaking oil pan needing a new seal and missing splash guard that was removed from the dealership previous oil change and not replaced. I was told 1 1/2 - 2 hours for diagnosis. 5 hours wit missing splash guard that was removed from the dealership previous oil change and not replaced. I was told 1 1/2 - 2 hours for diagnosis. 5 hours with no call back, I had to call multiple times to talk to the service advisor and service manager. I was told I'd receive calls back from both and never did. Upon my way back to the dealership to find out what was happening in person, received a text that the part would be replaced at full cost. I told the advisor and manager I was not paying as the vehicle has only been serviced at this dealership and the part was removed and never replaced. I waited in the waiting area for another 2 hours until I was informed what was going on. A simple oil pan seal and splash guard installed with 15 screws took from 7:30am when the car was dropped off to 5:00pm when I left the parking lot. Completely unprofessional and unacceptable. The only reason I'm locked into this dealership is because of the lifetime powertrain warranty! More

Very disappointed in the service. It took five days from drop off before a tech even looked at my vehicle. It multiple calls to the dealership, with no one being able to give me a sta It took five days from drop off before a tech even looked at my vehicle. It multiple calls to the dealership, with no one being able to give me a status. No on calls back. I had to go to the dealership just to get to talk to a service advisor about the quote. The Service Director admitted that the dealership has had phone problems for at least 2 year but they can’t do anything to fix it More

My oil change was completed within an hour. Like always, Kris took great care of me. Like always, Kris took great care of me. More

The service advisor Madison, was super helpful and friendly. She always called back in timely manner. friendly. She always called back in timely manner. More

Kia did a great job! They were able to get me in and out in a timely manner. They were able to get me in and out in a timely manner. More

I could never get ahold of my service advisor. He wouldn’t even call back when I left messages, so I had to physically come in to get any thing scheduled, etc. Because of that, my ticket got passe He wouldn’t even call back when I left messages, so I had to physically come in to get any thing scheduled, etc. Because of that, my ticket got passed around to several people and no one really knew what was going on with it. This was especially frustrating because I was going to be going out of town soon. I would have rated lower than 3 stars except that when I came in the last time, an older gentleman helped me a ton! I think he even gave me a discount for my trouble. I really appreciate him. I wish I could remember his name :( More

I did not have an appointment, but I was treated as if I had an appointment. I was checked in quick. The service was great and the staff were very friendly and informative through the whole process. had an appointment. I was checked in quick. The service was great and the staff were very friendly and informative through the whole process. More

Excellent service on my 2012 Kia Spirtage. Excellent customer service. Everyone was so friendly respectful and polite. I highly recommend Jim Ellis Kia for your car repairs. Excellent customer service. Everyone was so friendly respectful and polite. I highly recommend Jim Ellis Kia for your car repairs. More

The staff was competent, courteous, and precise. I’ll be back to get my car fixed once I’m ready. I’ll be back to get my car fixed once I’m ready. More

Staff always friendly and accommodating. Chris did an outstanding job facilitating my ride home and taking care of my recall issue. 👏👍 Chris did an outstanding job facilitating my ride home and taking care of my recall issue. 👏👍 More