Jim Ellis Kia of Kennesaw - Service Center

Mark was so friendly and professional! Visited for factory recall and he clearly explained what needed to be done and how long it would take. They took less time than quoted and he communi Visited for factory recall and he clearly explained what needed to be done and how long it would take. They took less time than quoted and he communicated well throughout the process. More

Robert was very help full He took n Care of all the issues was very polite issues was very polite More

Very pleased with the service and the time wasn’t as long. Would come back to KIA long. Would come back to KIA More

They worked hard to find the problem and communicated with me every step of the way. with me every step of the way. More

Performed maintenance as requested. Wish they didn’t have to hold my car to get it seen ASAP. Did not charge for problem they couldn’t diagnose so I appreciate that, but I would have b Wish they didn’t have to hold my car to get it seen ASAP. Did not charge for problem they couldn’t diagnose so I appreciate that, but I would have been happier if they found the problem. More

Awesome experience from the time I drive into the store till leaving. Fast friendly courteous service. till leaving. Fast friendly courteous service. More

I scheduled a service appointment to address a recall. I scheduled the appointment over a week in advance. I showed up to the appointment only to wait over an hour to find out they did not have the part t I scheduled the appointment over a week in advance. I showed up to the appointment only to wait over an hour to find out they did not have the part they needed. More

It took 2 weeks to get a service appointment to have my air conditioning diagnosed. The day I dropped off my car was the first day of the CDK Global software hack. So, I knew my service would be delayed. H air conditioning diagnosed. The day I dropped off my car was the first day of the CDK Global software hack. So, I knew my service would be delayed. However they never did the oil change I requested, never called me with the AC diagnostic results, which were still not done over a week after the software was restored. When I called to try and get the diagnosis my calls and my husband's calls were disconnected. When I finally got through to them they said it would be and ADDITIONAL week and a half to have the car fixed. My car was there for over a month and nothing was done. More

Great atmosphere,staff were polite and patient,clean lobby and restroom. I would recommend this dealership. lobby and restroom. I would recommend this dealership. More

When messages are left, there was no response from service advisors. Had to call several times to schedule an appt. Attempted to use Kia App to schedule appointment, but the app did not work either. service advisors. Had to call several times to schedule an appt. Attempted to use Kia App to schedule appointment, but the app did not work either. More