Jim Ellis Kia of Kennesaw - Service Center

I’ve been using this dealership for years with no issues but this last visit left much to desire. Communication about the status of my car was terrible. My recall and maintenance service was complete but ot but this last visit left much to desire. Communication about the status of my car was terrible. My recall and maintenance service was complete but other services were recommended. I asked the service department to speak with my husband about performing the recommendations. No one called and my husband’s calls were not returned. My car sat for two days with no communication. When I came to pick it up more of the same happened. I checked in, paid the bill and sat for 15/20 minutes because no one was getting my car. Finally my original service agent retrieved it. I drive away only to find one of my tires was 10 pounds low, the several alerts began going off saying the car wasn’t in park even though it was, the car wasn’t washed and now my brakes are making weird noises. I’m not happy. More

Robert was absolutely amazing. He was accommodating and patience, and very informative. Will ask for him the next time we visit for any service! He was accommodating and patience, and very informative. Will ask for him the next time we visit for any service! More

They fixed the issue very quickly! And delivered the vehicle to us which was awesome customer service! And delivered the vehicle to us which was awesome customer service! More

The people were nice but I think they could have kept in contact more frequent contact more frequent More

Very professional, thorough and quick service. The facility is clean and I'm able to work while I wait on my car. The facility is clean and I'm able to work while I wait on my car. More

Courteous staff, good communication and prompt service. Helped to make an unfortunate situation less stressful. Helped to make an unfortunate situation less stressful. More

Absolutely the worst experience dealing with this service center. Terrible communication, painfully slow, lies and management refused to assist. center. Terrible communication, painfully slow, lies and management refused to assist. More

Went in for recalls. Professional and friendly staff. All work was done as needed. Service center was clean and had snacks. Very nice dealership with excellent staff. Professional and friendly staff. All work was done as needed. Service center was clean and had snacks. Very nice dealership with excellent staff. More

Love this dealership. The service department is great, especially Jahvon. He is so helpful and just embodies great customer service. The service department is great, especially Jahvon. He is so helpful and just embodies great customer service. More

Prompt, friendly, concerned about issue, provided plan and updates. Jahvon was an excellent service rep. and updates. Jahvon was an excellent service rep. More