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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,099 Reviews

4,099 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 14, 2024

My service advisor Mallory Crabb was great . She would be a reason I would go back and I live way closer to another Kia place. Made sure I had all my questions answered. Kept me updated More

by LARRYMADDOX0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Crabb
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

August 14, 2024

Kris was very kind and helpful to get me squeezed in for an oil change. I always appreciate his kindness and professionalism More

by skteas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Skteas, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 14, 2024

Jim Ellis Kia of Kennesaw was outstanding. I received such an amazing customer service with my vehicle. They did an amazing job in taking care of my vehicle and making sure the job was done co More

by FMUNOZ413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahvon Sims
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Fmunoz413, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

August 13, 2024

My experience was outstanding. The video of the service helped me decide to have another service done while I was at the dealership. More

by TCHRISENTARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Tchrisentary! Thanks again for the positive feedback, and we hope that you have a great day!

August 13, 2024

My agent was delightful--friendly, engaging, and instructive. The waiting room was clean and comfortable with drinks and snacks available to the customers. The service was done quickly--more so than More

by shadowsinger1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Shadowsinger1953, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

August 12, 2024

Fast and friendly. Good service with no pressure from the staff. Second suv i bought from them. More

by Hstokes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Hstokes2! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

August 11, 2024

Very nice people … efficient and professional. I recommend this dealership highly. They made my day. More

by JUBAL013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory is very nice and efficient
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

August 10, 2024

Von did a great job thoroughly explaining everything from start to finish and we felt confident our repairs would finally be resolved. Thank you Von! More

by Drew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Von Curry
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Drew! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for the positive feedback, and we hope that you have a great day!

August 10, 2024

Discovered oil spill in my center console. No idea how it got there or why service tech was even in my center console. More

by chandler55_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Chandler55_2000, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

August 10, 2024

This dealership was super friendly, efficient and quick. I loved their customer service and thoroughness of the team! More

by Courtney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Courtney, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

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