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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,099 Reviews

4,099 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 16, 2024

Service Representative very polite and informed. Recall completed in a timely fashion. I was satisfied with Service More

by CWRCWR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Cwrcwr2! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

August 15, 2024

I was satisfied with the customer service. Mr. Mark & Phil was very helpful on my visit. More

by SKELLY72949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Skelly72949, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

August 15, 2024

The young lady (Madison) that assisted me was very courteous and helpful. She provided to me all the answers I was looking for to better assist me. I was very happy with her knowledge, kindness, and t More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Sep 10, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

August 15, 2024

It started out slow but finished with a bang great service.happy overall thanks again. More

by johnniewordjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
Sep 10, 2024 -

Jim Ellis Kia of Kennesaw responded

Johnniewordjr, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 15, 2024

Big thanks to Kristian Musgrove for getting me back on the road! The car runs great! More

by steele84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

steele84 responded

Message is required

August 14, 2024

Excellent and quick service . Prompt updates and explained everything correctly. Took care of recall and service at no time More

by rijumr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Rijumr! Thanks again for the positive feedback, and we hope that you have a great day!

August 14, 2024

I love Jim Ellis KIA - Kennesaw. They always do a great job. Phil was my advisor for my most recent maintenance appointment. He took great care of me & went above & beyond in getting More

by KCGIRL63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Kcgirl63! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for your business! Take care!

August 14, 2024

The worst service center. No communication. No integrity. No effort or work put on my vehicle even after sitting around for 2 weeks. New management and work ethic needed. More

by Noimanrana21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zeljka (Zee) Caradine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Garman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory, Diana Bell, Norris Burns
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Noimanrana21, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

August 14, 2024

Rob was very kind and personable. i really enjoyed my visit at jim ellis kia More

by Laurenrbyrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Laurenrbyrd! Thanks again for your business! Take care!

August 14, 2024

I am happy with the Service and Personal Attention I was given on my vehicle. Very Professional and I am a very Satisfied Customer More

by marissaacevedomk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon, Norris Burns
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Marissaacevedomk! Thanks again for your business! Take care!

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