Jim Ellis Kia of Kennesaw - Service Center

Service done for anti-theft recall. Alarms sounded and would not turn off, the first time car was started, after service completed. Had to get car towed back to dealership. Charged fo Alarms sounded and would not turn off, the first time car was started, after service completed. Had to get car towed back to dealership. Charged for "diagnostic fee". If car issue was unrelated to recall service, then yes, I should have been responsible for fee. I asked to speak to the manager, Mark Kerkoski, but he never returned my calls. For a company that prides itself on customer service, I feel Jim Ellis Kia didn't hold up to what I would have expected. The courtesy of a phone call was the least I deserved. More

I was told over the phone that someone else could not drop off my vehicle for oil changes or service. This is highly problematic since I work A LOT. Told my daughter or son could not drop it off cause th drop off my vehicle for oil changes or service. This is highly problematic since I work A LOT. Told my daughter or son could not drop it off cause they were now owners and could not authorize work to be done on my vehicle. A simple oil change. Then when I brought it in myself and asked about this policy was told that was not the case. I was also told I would be called to schedule the recall work on my KIA and no one ever called. I again brought my car in for another oil change and asked about getting the recall taken care of and was told they could not schedule me cause their “systems were down”. When making the sale of the car, everyone was so nice and accommodating but once that car drives off the lot you’re on your own. We love my KIA but we’ll absolutely be buying our next one for my daughter at a different location. More

I love the people here. However their process to try and get your warranty items fixed is a bad Kia policy. I have had an oil leak in my car for nearly a year. I have had However their process to try and get your warranty items fixed is a bad Kia policy. I have had an oil leak in my car for nearly a year. I have had to go through 3 oil consumption tests. It is absurd they seal the oil on your car. Then Tell you to put 1000 miles on it. You hear the car whining, and clicking but you can’t add oil. My engine is going to blow before they fix it. More

Javaughn was quick knowledgeable and made sure I got in and out quickly. Would look him up again. and out quickly. Would look him up again. More

Amazing team work from the porter, sales associate and specially the store manager. I was worried about staying all the for this purchase but it was the totally opposite, it was fast, fun and I came out w specially the store manager. I was worried about staying all the for this purchase but it was the totally opposite, it was fast, fun and I came out with Big smile on my face. EXCELLENT JOB GUYS. More

Quick. Efficient. Clean. Also provided ride share which was very helpful . I would definitely recommend them to anyone Efficient. Clean. Also provided ride share which was very helpful . I would definitely recommend them to anyone More

My air conditioning stopped working after my 30K service and it couldn’t be fixed without leaving my car for 7 days and it couldn’t be fixed without leaving my car for 7 days More

Great customer service! Thank you Madison for keeping us posted on the progress of my son's car. Thank you Madison for keeping us posted on the progress of my son's car. More

Quick and easy. Mallory and team got me in and out quickly. Now just have to wait for the parts to come in Mallory and team got me in and out quickly. Now just have to wait for the parts to come in More

The service was horrible there was little to no communication i couldn’t get an estimate on the charges I was told it was one problem only to find out it was something else and no one was trying to communication i couldn’t get an estimate on the charges I was told it was one problem only to find out it was something else and no one was trying to help this has been the worst experience I have ever had More