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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,099 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,099 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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August 28, 2024
Mark was very professional and stayed on top of my visit for the replacement of a defective application issue. This was a significant improvement over my previous experiences with the service department at for the replacement of a defective application issue. This was a significant improvement over my previous experiences with the service department at Jim Ellis Kia. More
by ARC
Verified CustomerEmployees Worked With
August 28, 2024
Excellent costumer service and I did not wait that long and service was excellent and the employees was ver friendly and service was excellent and the employees was ver friendly More
by Rosameza2140
Employees Worked With
Other Employees :
Diana Bell, Norris Burns
August 27, 2024
The representative was professional, helpful and friendly. The service was performed quickly and efficiently. The waiting area and restrooms were neat and clean. friendly. The service was performed quickly and efficiently. The waiting area and restrooms were neat and clean. More
by DAB
Employees Worked With
August 26, 2024
3 trips and 16 days in shop just to diagnose problem. Still not fixed. Also, original appointment was at 945am and they never looked at it until later the next day. Still not fixed. Also, original appointment was at 945am and they never looked at it until later the next day. More
by SCOTT.WHITE26
Employees Worked With
Jahvon Sims
August 25, 2024
The waiting area was nice and clean. My service advisor was very friendly and very knowledgeable. My service advisor was very friendly and very knowledgeable. More
by gbs01
Employees Worked With
Other Employees :
Diana Bell, Norris Burns
August 24, 2024
This was my 1st time at Jim Ellis. My seri writer was excellent and has great customer service skills. It was easy to make an appointment and my KIA was serviced in better than the tim My seri writer was excellent and has great customer service skills. It was easy to make an appointment and my KIA was serviced in better than the time promised. I was satisfied. More
by poppydc43
Employees Worked With
I forget
August 23, 2024
The Service Dept was very helpful and efficient. although I did not wait with my vehicle, they still worked quickly to get my car ready. Kept me informed and updated of the progress. although I did not wait with my vehicle, they still worked quickly to get my car ready. Kept me informed and updated of the progress. More
by BAKINCAKES1
Employees Worked With
Jahvon Sims
August 23, 2024
Mallory was my advisor. She did not seem eager to offer assistance. When I decided to not have my services done there, she didn’t even ask what she could do to help. Horribl She did not seem eager to offer assistance. When I decided to not have my services done there, she didn’t even ask what she could do to help. Horrible customer service More
by LBCM95
Employees Worked With
Mallory
August 22, 2024
This was my first time at this dealership getting service done to my car. Robert was very friendly and walked me through the steps of getting the rest of the information that was needed since it was my first done to my car. Robert was very friendly and walked me through the steps of getting the rest of the information that was needed since it was my first visit. He made sure to make sure I was comfortable while I waited. His amazing customer service is what made my whole experience at the service center so great. More
by Jwillis.smith14
Employees Worked With
