Jim Ellis Kia of Kennesaw - Service Center

My experience with them was far better than any other dealership that i have dealt with previously. Friendly and informative makes a difference with me. dealership that i have dealt with previously. Friendly and informative makes a difference with me. More

I gave the highest rating because the people at this KIA dealership were friendly and helpful. The Customer Service was excellent, because I did not wait long at all before someone came over to me to see wh dealership were friendly and helpful. The Customer Service was excellent, because I did not wait long at all before someone came over to me to see what I needed. I was also driven to and from my house by a nice gentlemen, so I did not have to sit in the waiting room for 4.5 hours. My car seems to be working better after the 30,000 Service Package, so the quality of work was great. The price was also great for 4.5 hours of work on the car. My overall experience was a great one! Thank you! R. Bye More

I was in the dealership for service and had a wonderful experience. Everyone was very friendly and courteous. The price of the service was quoted before the work was done which is important to me. I will u experience. Everyone was very friendly and courteous. The price of the service was quoted before the work was done which is important to me. I will use this dealership for every service I need in the future! More

I always feel welcome at Cobb county kia. The staff is great and friendly and the new showroom is perfect for relaxing while service is in progress. I am glad that I picked this dealer to buy my 2011 kia great and friendly and the new showroom is perfect for relaxing while service is in progress. I am glad that I picked this dealer to buy my 2011 kia soul. Great prices. More

took it in and had no problems with anyone or the service i received. they were very friendly and helpful. i would take my car there again. i received. they were very friendly and helpful. i would take my car there again. More

I bought my KIA at this dealership and have had all service work done there, including one recall. The Service Manager and the Service Advisor that I work with have given me excellent service; they hav service work done there, including one recall. The Service Manager and the Service Advisor that I work with have given me excellent service; they have answered my questions and have taken extra time to show me how to better use the features (some undocumented) of my vehicle. The Service Advisor, Ryan, always makes sure that I am pleased with the work done on my car and never fails to thank me for choosing to have Cobb County KIA to the care and maintenance necessary to keep my car performing reliably and well. I am very satisfied. More

Took my car here for a detail and service. This is the worst KIA dealership I've been to by far. The price quoted for the part was initially lower than what they charged me. It took two days (2 days i was worst KIA dealership I've been to by far. The price quoted for the part was initially lower than what they charged me. It took two days (2 days i was inconvienced w/ no vehicle) to get the part that shouldve been ordered the week before during an oil change.The detail company that detailed my car screwed up the interior and upon an additional visit to get it repaired (which didn't get repaired). They again kept the car overnight. Supposedly the interior was inspected by the service associate AND the service manager who were "satisfied" with the poor attempt to fix what THEY screwed up. When I demanded to speak to a general manager or owner of the dealership I was brushed off and given more incompetent answers from another associate. Bottom line? DO NOT take your vehicle to this dealer unless you want your car mishandled and the service to be less than mediocre. -shelia Proud owner of a 2011 Kia Sportage More

The service dept. was good but I feel the prices are too high. I feel like sometimes they have you right where they want you and there is not much you can do about it. After all, you need to get your car fi high. I feel like sometimes they have you right where they want you and there is not much you can do about it. After all, you need to get your car fixed and can't do it yourself. For one thing I needed a new battery and at first they gave me a choice of a couple of different priced batteries. Naturally, the least expensive one was not in stock and not available. So I had to get the more expensive one. Go figure. More

My 2011 Optima is 3 months old and has been returned for service 5 times for the same problem. It is now broken for the 6 time Chris the service manager is absolutly no help and Ryan the service advisor tel service 5 times for the same problem. It is now broken for the 6 time Chris the service manager is absolutly no help and Ryan the service advisor tells me that they are waiting for the factory to tell them what to do next. I have spoken to (Elvis Pressley) the General Manager several times although he hears what I'm saying he is not taking this problem serious.I had a great experience buying my car here I would not recommend Cobb County Kia for service More

Took our Kia Amanti in for service (electrical problems) and it took them 1 MONTH to finally get it fixed. The may be able to handle oil changes but I wouldn't trust them with anything else. Kia Consumer and it took them 1 MONTH to finally get it fixed. The may be able to handle oil changes but I wouldn't trust them with anything else. Kia Consumer Services is also terrible! More