Jim Ellis Kia of Kennesaw - Service Center

great customer service . Mr. Lavar keep giving me updates on my car with time on service he also notice I had a recall and had it took care of also. . Mr. Lavar keep giving me updates on my car with time on service he also notice I had a recall and had it took care of also. More

Service Experience I called one day before I wanted to bring my car in for an oil change and they were able to accommodate me for the date and time I needed. I arrived I called one day before I wanted to bring my car in for an oil change and they were able to accommodate me for the date and time I needed. I arrived at my scheduled time and they got me right in. They checked for any recalls on my vehicle and then got my car back for the oil changed. They told me it would be complete within 45 min. They completed the oil change in the time frame given and washed and vacuumed my car upon returning my keys. They were polite and efficient. More

Diana is the bomb! Diana always gets me in at short notice and takes care of me. She ordered a paint pen for me and went over any recalls. I love seeing her cheery fac Diana always gets me in at short notice and takes care of me. She ordered a paint pen for me and went over any recalls. I love seeing her cheery face and being treated well every time. More

Excellent service as always Prompt service, greeted with a smile as soon as we opened the door. Customer service centered without a doubt. We had a great experience! And to top i Prompt service, greeted with a smile as soon as we opened the door. Customer service centered without a doubt. We had a great experience! And to top it all off, car washes and vaccumed and then we were walked to our own car. Highly recommend. More

Timely and Polite I went in for an issue with my UVO system and Robbie helped me. He was helpful and kept me updated well. Advised me about other service I could have d I went in for an issue with my UVO system and Robbie helped me. He was helpful and kept me updated well. Advised me about other service I could have done but was not pushy and was very polite. Even outlined the cost of potential future service if my system were to break down the line. I have had mostly bad experiences with dealerships in my previous cities, but this was a good experience. More

Service I visited this on multiple occasions but this last visit was so much better the service manager Dave work with me to help solve the on-going issue tha I visited this on multiple occasions but this last visit was so much better the service manager Dave work with me to help solve the on-going issue that I've complain about on each of my visits to the service center he actually took time and listen and help to resolve the issue and I really appreciate it. More

Excellent Service Ms. Bell always go beyond the call of duty to give me the best customer service experience. My oil changes take little wait time due to Diana coordina Ms. Bell always go beyond the call of duty to give me the best customer service experience. My oil changes take little wait time due to Diana coordinating everything in advance. More

Service Appointment This was my first experience with Jim Ellis since they took over Cobb County KIA. I scheduled my 45K mile service on a Saturday which is their busies This was my first experience with Jim Ellis since they took over Cobb County KIA. I scheduled my 45K mile service on a Saturday which is their busiest day of the week. All in all, my experience was good. I'm still getting used to not seeing all of the friendly faces from Cobb County KIA, however, my initial experience with Jim Ellis was good. More

First experience with service dept. very favorable. I was a little late going in (past the 5000 miles mark) for my first oil change. Went in on Friday and they were very busy. I chose to come back on Sa I was a little late going in (past the 5000 miles mark) for my first oil change. Went in on Friday and they were very busy. I chose to come back on Sat. Sat afternoon was almost as busy but they worked me in (so I didn’t have to come back a third time. In and out in less than 45 minutes. I’ll take the win! More

Good service I spoke with lavar, he resolved my issues and kept me informed throughout. I went in for a resolution to a clicking issue in my steering wheel that I I spoke with lavar, he resolved my issues and kept me informed throughout. I went in for a resolution to a clicking issue in my steering wheel that I was told would require an engine rebuild from a different mechanic. Lavar informed me of what the issue actually was and walked me through what repairing the issues would entail. Overall a good experience, my only complaint is the cost but that was out of his control so I can’t really complain. Also my car was cleaned free of charge so that was quite pleasing. More