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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
3,954 Reviews

3,954 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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May 15, 2018

Can I rate them 10 stars! My car was in for service, but a really wanted the new Soul I saw in the lot. My Sales professional James Wind was so knowledgeable and personable. He More

by ME Dunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrence Liddell, Michael (finance), Kevin (sales), Andre Young, Kevin Borjnordi, James Wind, Israel Simmons
May 15, 2018

Recall repair and routine service. Diana Bell met me when I pulled into the service bay and took care of everything. The appointment was right on time and everyone was very pleasant. More

by WAYNETHOPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2018

Was pleased with results We brought our Kia Sorento in to have the drivers side heated seat button to be replaced. We were greeted and treated well while there. More

by FRL7557
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2018

Not sure what this means Lavar Frederick has been my Service Advisor the last couple of times I visited the service center. He has always been pleasant and professional. He More

by LINDA_SMITH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
May 14, 2018

Oil change I came in for a oil change and tire rotation on may 12th @ 8 in the morning and they were finished just before 9a.m. It pays to get and early morning More

by STUARTUNC05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Vera
May 14, 2018

Excellent Service EVERY time In all the years we've been having our KIA's serviced at this location, we have only had one issue with a service and that was the ONE time we visited More

by KIMBERLYHANEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Brooks
May 14, 2018

Quick With the new ownership of Jim Ellis, I can already see the difference in service and it is much better than before. I will come back. More

by KEEGAN.SANDERS8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Brooks
May 14, 2018

routine scheduled maintenance Very professional and helpful staff. I was provided a courtesy pick up and drop off to my office while my Sorento was at the dealership. I couldn't ha More

by Selim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Brooks
May 14, 2018

Pitiful Went in to look at my brakes. still makes the most annoying noise. never going there again. was so much better when it was Cobb County Kia More

by AMT3RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lavar Frederick
May 31, 2018 -

Jim Ellis Kia of Kennesaw responded

Hi John, we apologize and will be more than happy to take another look at those brakes. We saw that you had a follow up appointment, but you did not arrive. We hope everything is okay. We just gave you a call and left a voicemail, please give us a call at your earliest convenience or please respond with the best number to reach you at. We sincerely appreciate your business and patience.

Jun 01, 2018 -

AMT3RD responded

I love how you say you value your customers, when you can't even respond to my comment and get my name right. My name is not John, nor is it even close. The Name is Albert

Jun 01, 2018 -

Jim Ellis Kia of Kennesaw responded

Hi Albert, we tried to look you up in our service system since all you have access to on Dealer Rater is your screen name. We apologize that you did not find the correct information. We'd really love to contact you, do you mind leaving a good contact number? Thank you.

May 14, 2018

Scheduled Maintenance Lavar was very courteous and knowledgeable as he already had the recall notice information that I wanted to address with my vehicle available. The ser More

by SOULSAVVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
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