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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,099 Reviews
Call Service Center (404) 445-2636

4,099 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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September 08, 2024

Long wait time every time and poor customer service the last couple times I’ve been More

by JAZMIN.CRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Awolusi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Pond
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bryson Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
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Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Jazmin.crim, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

September 07, 2024

They fixed both issues in less than an hour when they didn’t know if they’d get to it that day. And everything was done under warranty. More

by David S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown name
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Sep 10, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,David S! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

September 07, 2024

Best dealership. Has great customer service. Highly recommend it for my friends and family for car services and car purchase More

by AELITAHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Aelitahunt! Thanks again for the positive feedback, and we hope that you have a great day!

September 07, 2024

Two appointments, six hours, and original concern of broken armrest bushings was never addressed. I will not be going back. More

by smitheb13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahvon Sims in Service
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Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Smitheb13, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Oct 31, 2024 -

smitheb13 responded

smitheb13 responded PRIVATELY on 10/24/24 7:11 PM I tried calling and was told Sam Stewart was at his desk and available. The phone call went to voicemail, yet another example of the lack of transparency in operations for your dealership. Now, one week later and I still have not received a call back acknowledgment. This is a prime example of poor customer management!

September 06, 2024

Bought my car from this dealer and being coming for service, and for the first time I got treated like a value customer. Kudos to Phil. More

by MARIBELJM255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Maribeljm255! Thanks again for your business! Take care!

September 06, 2024

The employees were vary helpful, inviting and, organized. When I went to get my vehicle fixed because of a recall it didn't take that long either. More

by john poss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeljka (Zee) Caradine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, John Poss! Thanks again for the positive feedback, and we hope that you have a great day!

September 06, 2024

They tried to charge me for something I didn't ask for all I needed was a oil change and they charged me for other stuff and try to charge me for something else I'm a mechanic I just didn't have the tools More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Andre, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision. Your comments play a key role in the success of our business so we hope to speak with you soon.

September 05, 2024

Didn’t use correct viscosity and over filled engine crankcase. Upon return to correct the issue, the SA ( that I didn’t deal with in the beginning) argues all my points when in fact I was correct. SM More

by wlawson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Lambert
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Sep 08, 2024 -

Jim Ellis Kia of Kennesaw responded

Wlawson0, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

September 05, 2024

Robert was friendly and helpful! Robert has helped me with some of my service appointments in the past and he is always pleasant and knowledgeable. Thank you!! More

by raysara15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 04, 2024

They take really good care of me and listen to all my concerns and needs. I feel comfortable discussing payments plans for different services and the wait time was never too long. Thank you Jahvon and Ma More

by TORRIH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahvon Sims, Mallory
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Sep 08, 2024 -

Jim Ellis Kia of Kennesaw responded

Torrih, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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