Jim Ellis Kia of Kennesaw - Service Center

Nice visit Came in for regularly scheduled maintenance. Everyone was polite and service was prompt despite working with new computer and ticketing systems. I ha Came in for regularly scheduled maintenance. Everyone was polite and service was prompt despite working with new computer and ticketing systems. I have always experienced good service here. More

Fantastic Service Very professional. They kept us up to date on any changes. Before any conclusions were made they triple checked to make sure it was right. Very professional. They kept us up to date on any changes. Before any conclusions were made they triple checked to make sure it was right. More

Great Service He did a great job of letting me know what needed to be done. I would recommend him anywhere and to anyone. will be back! He did a great job of letting me know what needed to be done. I would recommend him anywhere and to anyone. will be back! More

Came in without appointment for oil change and tire rotation Came in without appt. and was put into express service, only waited 1 hour for work to be completed, and got a free car wash on top of it. Quick in a Came in without appt. and was put into express service, only waited 1 hour for work to be completed, and got a free car wash on top of it. Quick in and out even without an appointment. Nice. More

awesome customer service I was immediately greeted by a friendly staff who were able to easily rxplain what my vehicle needed. The work was fast and the price reasonable! I was immediately greeted by a friendly staff who were able to easily rxplain what my vehicle needed. The work was fast and the price reasonable! More

New engine Lavar was really instrumental in me getting my 2012 soul fixed.This process took over three months and he along with mechanic john did oil consumption Lavar was really instrumental in me getting my 2012 soul fixed.This process took over three months and he along with mechanic john did oil consumption test and forwrded to kia Corp to finalize decision.Overall the process was a bit drawn out however the end result was worth the wait,thanks Lavar you and kia of jim ellis are wonderful. More

Horrible Customer Service I received a call letting me know there was a recall on the minivans motorized doors. I explained that I could bring the van in, however, I have a bab I received a call letting me know there was a recall on the minivans motorized doors. I explained that I could bring the van in, however, I have a baby so I couldn't wait forever. The man assured me that it would take an hour at the most. I bring the van in at my scheduled time of 2pm and another man in the service department tells me it will be around two and a half hours before they will be finished. I explain what the man told me on the phone prior, and that I could not wait there that long with a baby (I also had to pick up my other child). He asks me if I can wait an hour and a half.....I agree. Anyone who's ever had children knows how much fun waiting that long is with a 3 month old. Anyway, after an hour and a half I go check on the progress, just to be told that they hadn't started working on it. I asked if I could leave the van and they told me they were out of loaner vehicles. So, after all of this, I literally sat there for an hour and a half with a 3 month old for literally nothing. I will never use this dealership again, and the customer service within the service department is pathetic. More

Excellent service & assistance! When my key broke and I wasn’t able to even start my car Lavar and his manager made sure to do everything they could to get my key fixed and get me ba When my key broke and I wasn’t able to even start my car Lavar and his manager made sure to do everything they could to get my key fixed and get me back on the road as quickly as possible and at the best price possible. More

It was an enjoyable experence. the staff was pleasant, and attentive. questions were answered, and problems solved.the car was returned to us washed and clean. Lavar Fre the staff was pleasant, and attentive. questions were answered, and problems solved.the car was returned to us washed and clean. Lavar Fredrick was pleasant and covered all of our needs More

Don’t bother with an appointment Made an appt 6 days prior. An hour after the appt they finally got to my car. Not good business to do someone this way. Made an appt 6 days prior. An hour after the appt they finally got to my car. Not good business to do someone this way. More