Jim Ellis Kia of Kennesaw - Service Center

Diana and Chris were especially helpful. I was able to make a 'next day' appointment. Diana took care of me - met me when I pulled in, and it was my second time with her as my service person I was able to make a 'next day' appointment. Diana took care of me - met me when I pulled in, and it was my second time with her as my service person. Everything was done to my satisfaction and they even dropped me at TJ Maxx to shop while they worked on my car. Awesome people! More

Fast and efficient Woke up to a dead car battery. Called service department and I left with a new battery installed before noon. Start to finish 1 hr and 15 minutes. Woke up to a dead car battery. Called service department and I left with a new battery installed before noon. Start to finish 1 hr and 15 minutes. More

Great Diana has been my service writer for a couple of years. She is friendly, efficient, and competent. She is the reason I’m staying with this dealership Diana has been my service writer for a couple of years. She is friendly, efficient, and competent. She is the reason I’m staying with this dealership even after a change of ownership. More

Amazing Customer Service! From the moment you walk in, you are greeted, served with pleasure. The guys and girls at this Jim Ellis are very genuine. They worked with our compli From the moment you walk in, you are greeted, served with pleasure. The guys and girls at this Jim Ellis are very genuine. They worked with our complicated situation and gave us an amazing result and free car wash! More

CHECK ENGINE LIGHT Brought the car in, Lavar took the car back, mechanic and him came out and told it would take about an hour, some kind of valve in the lower manifold Brought the car in, Lavar took the car back, mechanic and him came out and told it would take about an hour, some kind of valve in the lower manifold was bad, it took an hour and the job was finished! More

A successful experience! I was assisted as soon as I drove in and arrangements were made to get my car serviced within 5 minutes. While my car was being serviced, they took me I was assisted as soon as I drove in and arrangements were made to get my car serviced within 5 minutes. While my car was being serviced, they took me to a nearby shopping area, called me when it was ready, and then returned to pick me up. More

First Major Service I took my car in for its first major service and mentioned that I had a wobble on my right hand side wheel (suspected warped rotar) also tire kept goi I took my car in for its first major service and mentioned that I had a wobble on my right hand side wheel (suspected warped rotar) also tire kept going down. My service tech lavar was brilliant, he went above and beyond and got both front rotars changed and the tire that was plugged by Cobb County Kia on its first oil changed was replaced with a brand new one. My Kia is now running like a dream. More

Clueless If you are having a problem with your car that does not show up as a computer code they have no idea how to fix it. My gas mileage suddenly dropped 5 If you are having a problem with your car that does not show up as a computer code they have no idea how to fix it. My gas mileage suddenly dropped 5-7 mpg. I have had the car for 3 years and gas mileage has been very consistent. 6 weeks ago it dropped 5-7 mpg. No codes show up on the computer when they plug it in so their answer is nothing is wrong with the car. I am stuck with a hybrid that gets worse mileage than my wife's car which is the exact same year/model but not a hybrid More

Well taken care of. As soon as I pulled into the service center I was assisted. I almost immediately was greeted by the staff and got my car serviced. They even washed As soon as I pulled into the service center I was assisted. I almost immediately was greeted by the staff and got my car serviced. They even washed my car on the house. I was very pleased. Keep up the good work. More

Excellent people. Excellent experience. My wife and I have been coming to this dealer for service for several years. We also purchased our Soul from this dealer. Our experience at this deale My wife and I have been coming to this dealer for service for several years. We also purchased our Soul from this dealer. Our experience at this dealer is the best we've ever had. We have 75,000 miles on our 2015 Soul and we know that our car will be dependable and in excellent condition. More