Jim Ellis Kia of Kennesaw - Service Center

Service on my Kia Sorento From the moment I drove into the service center, the friendly staff began assisting me. I explained why I was there and was told it would be taken car From the moment I drove into the service center, the friendly staff began assisting me. I explained why I was there and was told it would be taken care of. I was directed to the lounge area and waited approx. one hour for the work to be completed. Overall - a good experience. More

Top Notch I have been sleeping on Kia. The customer service they give you from the time you pull until you leave is phenomenal.. Thanks Guys!!! #NewCustomerWon. I have been sleeping on Kia. The customer service they give you from the time you pull until you leave is phenomenal.. Thanks Guys!!! #NewCustomerWon... More

Diana Bell was awesome she gave me great service. Shr gave me the red carpet service. I would go back to her anytime she is the best she gave me great service. Shr gave me the red carpet service. I would go back to her anytime she is the best More

Fantastic experience! My Kia Optima has a black rubber piece on the front bumper and it came off when I pulled up to closely to a curb. I popped in to Kia Kennesaw & my se My Kia Optima has a black rubber piece on the front bumper and it came off when I pulled up to closely to a curb. I popped in to Kia Kennesaw & my service advisor, Diana, got my car in & fixed within 30 minutes. She was very nice & helpful & also had my car washed for me!! It was exactly like being at a luxury car dealership. There was coffee, tea & snacks available to me and a clean waiting room with tv. Great experience!! More

The Service Advisor was nice. Rachel was great. She is very nice and Professional. Rachel explained everything to Me. I was very pleased with my experience because of Rachel. Thank Rachel was great. She is very nice and Professional. Rachel explained everything to Me. I was very pleased with my experience because of Rachel. Thank You Rachel !!!!!!!!!!!!! More

Pretty Good We waited for less time than originally told, which was nice. The facility was excellent. I had to bring a young baby and had everything I needed at m We waited for less time than originally told, which was nice. The facility was excellent. I had to bring a young baby and had everything I needed at my fingertips. Rachel was great. I do always feel like you’re going to try to upsell me on whatever you can. It was suggested that I have a lot more work done on the car than what I felt we needed. It makes me uncomfortable to have to always say no to that. Why can’t younjust do what I came in for and let that be that? More

I had a airbag light on and the service center repair it. I had a airbag light on and the service center repair and replace the airbag sensor on my car the best service I had in a long time and Lavar Frederic I had a airbag light on and the service center repair and replace the airbag sensor on my car the best service I had in a long time and Lavar Frederick give the care and service kodos to Laver & Jimmy Ellis KIA a $ 600 dollar repair cover with service agreement 😀👏👍 More

Regular maintance My overall rating is based on cleanliness, promptness after arriving at the dealership, courteous, professional, respectfulness, service I received on My overall rating is based on cleanliness, promptness after arriving at the dealership, courteous, professional, respectfulness, service I received on my most recent visit. My service professional, Mr. Robbie Brooks, explained what was going to done and answered all questions in a very courteous, friendly, professional manner. I have visited the service center many time over the past 5 years and Mr. Brooks has always been extremely helpful and honest - not just with me - but I have listened to him when he was assisting other customers. He treated them in the same respectful, professional, courteous manners as he did with me. The best testament of Mr. Brooks professionalism is from my wife - she tells me she doesn't mind taking the car for service because of Mr. Brooks. More

Standard everyday service Nothing out of the ordinary. I made an online appointment but the service rep couldn't find it. He asked if I wanted the car run through the wash, but Nothing out of the ordinary. I made an online appointment but the service rep couldn't find it. He asked if I wanted the car run through the wash, but I automatically thought it was an uncharge so I was hesitant. He then said it was a free service. Probably should have led the request of "would you like our free car wash?" My only concern was that my digital service display wasn't reset. No worries though, I reset it myself. Overall it met expectations. More

Very helpful and courteous The girl who helped us out applied a discount to our service, very pleased. In and out in 1 hour and 30 mins. Fast and easy. The girl who helped us out applied a discount to our service, very pleased. In and out in 1 hour and 30 mins. Fast and easy. More