Jim Ellis Kia of Kennesaw - Service Center

Robert was professional and have me in and out in a short period of time. period of time. More

The service advisors are great, super friendly and they do a good job. Reason for four stars is the scheduling flow has been awful. The website scheduler needs to catch up to 2024, and if I specifically no do a good job. Reason for four stars is the scheduling flow has been awful. The website scheduler needs to catch up to 2024, and if I specifically note that I’m coming in to have something specific repaired, please have those parts ready by my appointment, which I scheduled 4 weeks in advance. Had anyone called me back the 3 times I called to schedule an appointment, I could have asked reiterated this, but nobody ever called back. Now have to make a separate trip once the parts have arrived. More

Service here was quick and easy to understand, the people were helpful and informative of my choices. I travelled far just to make sure I went to this dealership for its customer service. were helpful and informative of my choices. I travelled far just to make sure I went to this dealership for its customer service. More

Worst service ever! Service Department is a no service department! Service ticket never reflected the issue the car was brought in for. Told recalls were addressed -the Service Department is a no service department! Service ticket never reflected the issue the car was brought in for. Told recalls were addressed -they werent! Never addressed the complaint -failure to follow up-failure to address concern-service ticket was wrong-not corrected. Set in their service department for months while begging them to address the concerns. Went to have car towed to another dealer and spent 90 minutes waiting for them to find the car and keys!! Then to be told it was waiting for impound to pick as it was abandoned !!!! I have call records and notes this waa never abandoned by me!!!! NEVER EVER USE THIS DEALER!!!!! I HAVE THE RECORDS TO SUPPORT THIS CLAIM!!! More

Always so helpful! And provides updates on my car. Will come back again always! Great And provides updates on my car. Will come back again always! Great More

Chris in service was absolutely the best person to help us with our car. He went over and beyond to make sure our car was fixed correctly!! 5 🌟 🌟 🌟 🌟 🌟 for him!!! us with our car. He went over and beyond to make sure our car was fixed correctly!! 5 🌟 🌟 🌟 🌟 🌟 for him!!! More

Good experience. Only took a little over an hour. Cailyn was very helpful. Thank you. Only took a little over an hour. Cailyn was very helpful. Thank you. More

I paired for an oil change and tire rotation, didn’t get the rotation to begin with. I knew because I had a cap missing, they switched the cap from the front tire to the back and told me they had rated the the rotation to begin with. I knew because I had a cap missing, they switched the cap from the front tire to the back and told me they had rated the tires. Waste of time and xxxxty people. More

I should never have booked my appointment for a Friday afternoon because I got very sloppy results. I purchased four new tires from this dealership and woke up the next morning to my passenger side front afternoon because I got very sloppy results. I purchased four new tires from this dealership and woke up the next morning to my passenger side front tire flat. Two months later, I started losing pressure in my driver side left rear tire. I have had my car for 10 years and never had any problem with any tires until I purchased for a new tires from this dealership. More

Needed expedited service for check engine light code. They were able to get my vehicle diagnosed in 1 day and apply the software update and do recommended cleaning of intake valve They were able to get my vehicle diagnosed in 1 day and apply the software update and do recommended cleaning of intake valve More