Jim Ellis Kia of Kennesaw - Service Center

I tried this location after poor experiences at another Kia. Quick and quality service. Will be my chosen provider going forward. Kia. Quick and quality service. Will be my chosen provider going forward. More

Robert and people at the center helped me fix my car. Robert is very kind and professional advisor Robert is very kind and professional advisor More

This dealership is fast and efficient, I would recommend them to my family and friends. them to my family and friends. More

Great communication! Kris was really helpful and my car was ready quickly. Thank you so much! Kris was really helpful and my car was ready quickly. Thank you so much! More

Price is too high if no coupon is available Mallory Crabb is very helpful and knowledgeable Crabb is very helpful and knowledgeable More

The service lady, Mallory was WONDERFUL. When the service was complete, I had a tire light come on my dashboard that was not there previous to my appointment. Before I left, I pulled back in When the service was complete, I had a tire light come on my dashboard that was not there previous to my appointment. Before I left, I pulled back in to the bay door area and one of your employees name Duke was very disrespectful and down right insulting to me. There was a car in front of me when Duke told me to pull around to the back so other techs could check my tire pressure. I asked him how should I pull around since there was a car in front of me and he said ( in a condescending voice), and I quote " you will have to put it in reverse. Can you do that or do I need to do it for you?" He made me feel like I was stupid. I've been driving, including reverse for the last 47 years. Now when I think of Jim Ellis Kia, I don't like it. Thanks to Duke, I will not be returning. More

The communication has been less than desirable when trying to get an issue serviced. It is a known issue that is under warranty and they had the car two weeks before letting us know the parts are on ba trying to get an issue serviced. It is a known issue that is under warranty and they had the car two weeks before letting us know the parts are on back order. Picked our car up and they said they will let us know when parts arrive. It has been another 2 weeks and we have not gotten updates on when the parts will be arriving. Second issue is that our car came back with two new problems- and I can’t get the service manager to call me to talk about the issues. It’s frustrating to say the least. More

Clean site. Friendly staff. Great customer service. I received my car back earlier than I expected. So definitely be back in future. Friendly staff. Great customer service. I received my car back earlier than I expected. So definitely be back in future. More

The dealership was great! When I arrived at the Service garage, I was promptly greeted by a servicewoman. Then, she led me to Robert. Robert was very prompt in asking me quest When I arrived at the Service garage, I was promptly greeted by a servicewoman. Then, she led me to Robert. Robert was very prompt in asking me questions about my car so that the maintenance could get going. The whole process took about 40 mins. 10/10 More

Very pleased with Madison’s help, please with service , very efficient , good job , Thank you very efficient , good job , Thank you More