Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,098 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,098 Reviews of Jim Ellis Kia of Kennesaw - Service Center
Sort by
September 29, 2024
The service and attention provided were of the best quality. They resolved my doubts and my problem satisfactorily quality. They resolved my doubts and my problem satisfactorily More
by David Cruz
Verified Customer
September 27, 2024
I brought my kea on 7-26-24 for a new battery that I paid over $200 for. In less than 2 months the battery was dead again! I towed it again and they kept it for 4 days to tell me the battery needed a charge. over $200 for. In less than 2 months the battery was dead again! I towed it again and they kept it for 4 days to tell me the battery needed a charge. Here we are a week later and the battery is dead again!!! I cranked it every other day like he said. This is the worst experience I have ever had! Now, my car will not start again!! I will NEVER suggest Kea of Kennesaw to ANYONE!!! More
by nichole_ellis
Employees Worked With
September 27, 2024
Lack communication and apologies! ! Had my vehicle over 3 1/2 months and never could provide a loaner!! Not friendly until I spoke to the service manager! ! Had my vehicle over 3 1/2 months and never could provide a loaner!! Not friendly until I spoke to the service manager! More
by REBECCA.A.FREEMAN1
Employees Worked With
Norris Burns
September 27, 2024
No. I don't want to write a review. They're fine. Their service is too expensive. I don't want to write a review. They're fine. Their service is too expensive. More
by SHERRYJILES58
September 25, 2024
Excellent customer service! Quality care! Great price! Nice atmosphere! Southern hospitality! Refreshments were provided during my wait! Quality care! Great price! Nice atmosphere! Southern hospitality! Refreshments were provided during my wait! More
by D Simmons
Employees Worked With
Other Employees :
Diana Bell
September 25, 2024
Well the service person was nice but… the whole process here is absurd. Wait for an appointment; pay $230 to have a tech look at your car; leave the car ( with no loaner) for 5 days and then they will tell here is absurd. Wait for an appointment; pay $230 to have a tech look at your car; leave the car ( with no loaner) for 5 days and then they will tell what’s up and what the bill will be. WOW! I have never heard of anything like this ever. How do they sell any cars? Anyway, I hate to be negative but this is the reality of it and I hate it. More
by Kenheger
Employees Worked With
Madison Lambert
September 25, 2024
The staff is always very knowledgeable and attentive. I've been coming here for a few years and haven't any issues this far. I've been coming here for a few years and haven't any issues this far. More
by Wafoster7
Employees Worked With
September 24, 2024
Everyone is friendly and helpful, and communication is great. Waiting area is also comfortable and offers several seating options. great. Waiting area is also comfortable and offers several seating options. More
by CHARLIE.P.BRADY
Employees Worked With
September 24, 2024
Awesome service Friendly staff Made getting oil change easy Thanks for washing my car that was over the top change easy Thanks for washing my car that was over the top More
by TERRY66
Employees Worked With
Other Employees :
Diana Bell, Norris Burns
