Jim Ellis Kia of Kennesaw - Service Center

The people were great, though it took three weeks to get my car back for only four hours of labor, and getting an actual person on the phone is next to impossible, all you get is an automated voice. my car back for only four hours of labor, and getting an actual person on the phone is next to impossible, all you get is an automated voice. More

This was the worst experience from start to finish that I have ever had with a dealership. There was no proactive communication and the customer service manager was completely unprofessional when I finally have ever had with a dealership. There was no proactive communication and the customer service manager was completely unprofessional when I finally picked up the car after almost FIVE months. More

Ivan was most helpful the second time around! We lost our first car to the flood in Florida. Ivan explained everything to us that we needed to know. He is very knowledgeable and helpful, not to We lost our first car to the flood in Florida. Ivan explained everything to us that we needed to know. He is very knowledgeable and helpful, not to mention patient too!! He has offered us his services without hesitation in case there is anything we need to know or need help with. Great work Ivan, keep going! More

The staff was very friendly. Service was quick! I appreciate how they got me in and out in a timely manner. Service was quick! I appreciate how they got me in and out in a timely manner. More

This dealership was super friendly and accommodating, especially Philip. Planning to go back again soon! especially Philip. Planning to go back again soon! More

Great service reliable team including loaner vehicle. Only issue was how long it took. That is the only issue Only issue was how long it took. That is the only issue More

Poor communication and unexplained delays as well as an overall unprofessional experience left me very disappointed with the service I received. overall unprofessional experience left me very disappointed with the service I received. More

Just disappointed in Kia and the non returned phone calls I ended up trashing the car which should have been fixed under the warranty and recalls. Heading to Honda The manager wouldn't return a call calls I ended up trashing the car which should have been fixed under the warranty and recalls. Heading to Honda The manager wouldn't return a call or help a customer So sad Jim Ellis usually not so non caring at least other locations More

The folks at Jim Ellis Kia are always easy to work with and do a great job! and do a great job! More

Fast and clean. Service members friendly and informative. Will definitely come back and have my vechile worked on again. Service members friendly and informative. Will definitely come back and have my vechile worked on again. More