Jim Ellis Kia of Kennesaw - Service Center

Communication is poor, service techs have no knowledge to service. Lacking in ability to provide any customer service. Lies were told by many employees, and no one seemed to know how to do anything properly. service. Lacking in ability to provide any customer service. Lies were told by many employees, and no one seemed to know how to do anything properly. I will never go here again and will let every person that will listen to me know how bad this location is. More

As usual, good customer service, clear communication, oil change done in decent amount of time and shorter than what was said. change done in decent amount of time and shorter than what was said. More

My tire rims have been changed. The rims that were put back on my car is not mines. I have pictures of my original rims and date on when these pictures were taken. My appointment wa The rims that were put back on my car is not mines. I have pictures of my original rims and date on when these pictures were taken. My appointment was on the 28th of May and my rims have been changed. I look forward to getting this problem resolved. Thank you More

Great service! Special thanks to Phil Joyce! I appreciate the discounts you gave me on my previous visits. Special thanks to Phil Joyce! I appreciate the discounts you gave me on my previous visits. More

Mark and Mark gave an amazing experience, they were both very knowledgeable and professional. We will definitely be back. very knowledgeable and professional. We will definitely be back. More

No longer about customer service, prices are too high, and long time customer loyalty doesn’t gain you anything either. and long time customer loyalty doesn’t gain you anything either. More

I had the transmission replaced at Jim Ellis KIA Service and it works great. In addition I had my catalytic converter replaced it was also an excellent job and it was done within the time of my son, Michael and it works great. In addition I had my catalytic converter replaced it was also an excellent job and it was done within the time of my son, Michael and I making his first new car purchase on a KIA Sportage. The car went in for the catalytic converter change as we sat down to discuss financing and before we left the table to close on the Sportage the car rolled out ready for the road. More

Friendly Friendly staff. Friendly, good, nice, happy staff. Happy, good, nice, friendly, experience, good environment, Friendly, good, nice, happy staff. Happy, good, nice, friendly, experience, good environment, More

The waiting are was nice, there is a nice coffee machine while I waited. I was quoted 90 minutes, I was in my car by 80 minutes 👍! The best part of the visit was a video clip from the mechanic with my vehi while I waited. I was quoted 90 minutes, I was in my car by 80 minutes 👍! The best part of the visit was a video clip from the mechanic with my vehicle giving me a detail description of what was done, and what was recommended to be done. More

I always come here to get my car serviced. I am really happy with them. The advisors here are very good. They never offer unnecessary replacements for my car, which I really like. I am really happy with them. The advisors here are very good. They never offer unnecessary replacements for my car, which I really like. More