Jim Ellis Kia of Kennesaw - Service Center

I always have a great customer service experience at this location. I will always choose this dealership. location. I will always choose this dealership. More

Sheldon was amazing! 5-star service. He was attentive and responsive, listened for what was important to me and even thoughtful enough to check in on me after a medical p 5-star service. He was attentive and responsive, listened for what was important to me and even thoughtful enough to check in on me after a medical procedure I told him I was having. He worked with me on the price and went above and beyond to make sure we had everything buttoned up to get the paper work I needed to give to my lender. Then his manager, Katherine, stepped in and nearly cost y’all a sale. After Sheldon had worked with her to get prices approved during negotiations, she remembered that the vehicle we were negotiating around was traded up. Sheldon found another identical vehicle and drove to get it. He had a family matter to attend to the next day, but worked with her to make sure I just needed to come in, ask for her, and she would take me over to Finance to sign the paperwork. I felt good about this because, as I understand the car sales industry, this would mean Sheldon kept the full commission. Instead, though, she brought in another sales person, Christian, to have me sign a few papers and mostly keep me company until Mike was free. Don’t get me wrong. Christian was also incredibly nice and a professional, but I was surprised to see his name on the final paperwork along with Sheldon’s. I know enough about the industry to know that meant commission would be split on the sale, even though Sheldon got the deal over the finish line and even though Christian just babysat me because Katherine couldn’t be bothered. The vehicle that Sheldon drove to pick up the night before, because Katherine seemed to have forgotten the one I negotiated was no longer on the lot, didn’t have window tint on the front windows. Christian said, “No worries. We’ll get that added Monday so it’s identical to the one you thought you were negotiating.” I was supposed to pick the vehicle up when my bank opened that Tuesday. So imagine my surprised when I went to get the vehicle and learned that the tint had not been done, and that Katherine said twice that she wouldn’t approve it because we negotiated the price down so much. Let me be clear. We negotiated another vehicle that had the tint. The only reason I didn’t get that original one was because of HER mistake. So, I’m literally 15 minutes from the dealership, killing time with $38,750 in cashiers checks on me while Jim Ellis Kia decided whether or not they are going to do the right thing and give me the window tint I was promised. About a half an hour, three phone calls and a few texts later, I learn I’m getting the window tint I was promised. Yet again, Sheldon putting in the work, only to split the commission with Christian. Let me be clear. I did not *need* a new car. I would have been ready to blow up this deal and walk away, not because of $125 window tint but because of the management’s (Katherine’s) lack of integrity from the weekend prior until the day I picked it up. Sheldon saved the sale. Not Katherine. Not Christian (again, who was great, but didn’t “make” the sale). Sheldon. I would send people to Sheldon wherever he worked. I’d have to think twice about sending people to Jim Ellis Kia or Kennesaw again though. More

I appreciate them fixing the recall stuff. My tire was short on air and they didn't put any in. My tire was short on air and they didn't put any in. More

The service was really quick and the girl that was helping me was really nice and kept me updated the whole time about me car. helping me was really nice and kept me updated the whole time about me car. More

Caitlyn Quinn was my service advisor. She explained service being done upon arrival for my appt. She delivered reviewed work done in person and asked if I had any questions. Thank you She explained service being done upon arrival for my appt. She delivered reviewed work done in person and asked if I had any questions. Thank you for that excellent communication. More

I was helped by two guys setting up the appt and picking up and both were beyond great. up and both were beyond great. More

Kind. Understanding and cooperative people who did their best to take care of our needs. Understanding and cooperative people who did their best to take care of our needs. More

I always get great service at Jim Ellis of Kennesaw. They are thorough, friendly and conscientious. They are thorough, friendly and conscientious. More

The service has improved greatly so keep up the good work 2022 Kia EV 6 2022 Kia EV 6 More

Mark was an absolute pleasure to work with! From the moment I walked in he greeted me and got me checked in. We walked over my truck, he gave me an estimated total, a quick tour of where I woul From the moment I walked in he greeted me and got me checked in. We walked over my truck, he gave me an estimated total, a quick tour of where I would check out, the coffee/snack area, the restroom and waiting areas. Once my service was finished he came and got me and took me to my vehicle after paying. I’ve had vehicles serviced at Ford, Toyota and Lexus and have never had service and a bit of comedic relief as great as what Mark provided! Even the way he spoke to those under him was admirable. I’ve also been to the Smyrna and Lithia Springs locations and the service does not compare. This Kennesaw location is now my home location! Great job Mark! I hope you’re my advisor for my next service appointment! More