Jim Ellis Kia of Kennesaw - Service Center

This was my 1st time at Jim Ellis. My seri writer was excellent and has great customer service skills. It was easy to make an appointment and my KIA was serviced in better than the tim My seri writer was excellent and has great customer service skills. It was easy to make an appointment and my KIA was serviced in better than the time promised. I was satisfied. More

They were efficient, thorough, and did a good job. They provided me with a ride home and back. It was a very good experience. They provided me with a ride home and back. It was a very good experience. More

The Service Dept was very helpful and efficient. although I did not wait with my vehicle, they still worked quickly to get my car ready. Kept me informed and updated of the progress. although I did not wait with my vehicle, they still worked quickly to get my car ready. Kept me informed and updated of the progress. More

Mallory was my advisor. She did not seem eager to offer assistance. When I decided to not have my services done there, she didn’t even ask what she could do to help. Horribl She did not seem eager to offer assistance. When I decided to not have my services done there, she didn’t even ask what she could do to help. Horrible customer service More

This was my first time at this dealership getting service done to my car. Robert was very friendly and walked me through the steps of getting the rest of the information that was needed since it was my first done to my car. Robert was very friendly and walked me through the steps of getting the rest of the information that was needed since it was my first visit. He made sure to make sure I was comfortable while I waited. His amazing customer service is what made my whole experience at the service center so great. More

600 dollars for spark plugs and a oil change and engine still misfiring on cylinder 2 and engine running rougher than when I bought it in still misfiring on cylinder 2 and engine running rougher than when I bought it in More

I needed an oil change-was told by phone that first oil change was free. When I got to dealership I was told I did not have a free oil change and it would cost about $80. When the oil change was finished t change was free. When I got to dealership I was told I did not have a free oil change and it would cost about $80. When the oil change was finished the bill was over $100 with all sorts of misc charges added on to the oil change-no additional services performed. When I checked oil level at home it was overfilled. I returned and 1st service tech told me it was not overfilled so I got a 2nd tech to check oil level and he agreed that there was too much oil so I had to wait while they drained some oil out. I asked about cost of having hitch added to my Carnival but no one in the department could give me any info regarding cost and date when it could be installed. Now I ask you--why would I go back there and how comfortable would I feel if I did. More

This was by far the worst experience with an auto service department, second to none. I dropped my car off at 8:45AM on 8/8/24 for warranty items: the replacement of the rear bumper applique, diagnostics fo department, second to none. I dropped my car off at 8:45AM on 8/8/24 for warranty items: the replacement of the rear bumper applique, diagnostics for the non-working wireless charger and replacement of wiper blades. As I received no call back re status, I attempted to call 3 times with no return call. Finally, I called at 5:45PM and indicated that I would not get off the phone until I was able to speak to a live person. Kris picked up the call from the receptionist and he was unable to provide any update. After no call the next morning I called and asked for Sam Stewart, the Service Manager and I left a message. He promptly called back and indicated that the new applique was defective and a new one would have to be ordered, they saw nothing wrong with the wipers and diagnostics for the wireless charger had not been started, something about that there was not enough time and that it would have to be scheduled separately, even though it was on the work order before arriving to the dealership. When I came to pick up my car after arranging for a ride there were two female advisors at one desk talking about something outside of work and did not acknowledge my presence for about 10 minutes. Finally, Mr. Billings came into the service desk area, saw me and asked if he could help me and helped me check out and get my car. I placed calls on 8/13 and 8/14 with no return calls. I called Parts on 8/15 and David indicated that the applique was received on 8/14. Still no call from the Service Department as of 5:00PM and left a message for Sam Stewart. After no return call by 10:20AM on 8/16, I called and had to leave a message for Sam. I called again at 12:19PM and again had to leave a message. I finally received a call from an advisor to schedule my car in for the applique the following week. And just FYI, I was able to have my wipers replaced and the diagnostics for the wireless charger performed at another dealership in 6 hours and the communication was excellent every step, On 8/21, Mark Kerkoski was present in the Service Desk area and took immediate care of me and I was in and out within an hour - but that was not enough to alleviate all of the frustration and total lack of communication at every level. Mr. Billings and Mr. Kerkoski were bright spots in an otherwise dismal experience. More

Robert was awesome! Got me a ride home and back so I didn’t have to wait at the dealership, and my car was done right when they said it would be. Got me a ride home and back so I didn’t have to wait at the dealership, and my car was done right when they said it would be. More

Terrible communication from responding to my texts from the service person to completing my car in the estimated time. the service person to completing my car in the estimated time. More