Jim Ellis Kia of Kennesaw - Service Center

We always have had confidence with the Jim Ellis dealerships. We bought our 2015 Optima from this dealership. We somewhat regret purchasing our Telluride from another dealership, but we still rely o dealerships. We bought our 2015 Optima from this dealership. We somewhat regret purchasing our Telluride from another dealership, but we still rely on the Jim Ellis techs to work on our vehicles. More

Great sales team, made the deal make sense financially and got the wife the car she wanted. and got the wife the car she wanted. More

Nice people who mean well. Try to fit you in their busy schedule.. very accommodating. Try to fit you in their busy schedule.. very accommodating. More

Very clean and friendly environment. Staff knowledgeable and very professional … Enjoyed my wait and the prompt response to the work muy car needed . Thank you Staff knowledgeable and very professional … Enjoyed my wait and the prompt response to the work muy car needed . Thank you More

Very good service writer all was very good at what they do enjoy the day and good for me and my family thanks very much do enjoy the day and good for me and my family thanks very much More

Kris the service guy was horrible. I brought my car in for the engine light told him what the code was reading. They did not fix the code but instead told me they needed Toto fix the O I brought my car in for the engine light told him what the code was reading. They did not fix the code but instead told me they needed Toto fix the Oil control valve which would take off the engine light , but it didn’t. Later they came back to say they had to do a deeper dive into the camshaft to see the issue and that the entire camshaft needed to be replaced which I felt was false. I asked Kris to give me a quote on just the camshaft sensor, he advised me he could not give me a quote on the sensor because that’s not the issue with the car. I took the car to another dealership the next day sensor was placed and engine light off. I paid them for work and they never resolved the issue. Just lied the whole time. Will never go back. More

The customer service was excellent, like always. Mark had my oil change completed within an hour. Mark had my oil change completed within an hour. More

I was very impressed with the customer service. I saw how when things got a bit challenging the manager stepped in to help his staff. Very professional atmosphere. I felt very special with the atte I saw how when things got a bit challenging the manager stepped in to help his staff. Very professional atmosphere. I felt very special with the attention I was given from the staff as. My car and myself thank you. More

The Service Advisor said it would take 1 hour or 1 1/2 at most. It was ready in less than a half hour. The technician was flagged 3 minutes. When I left the a/c did not blow cold. I took it straight back most. It was ready in less than a half hour. The technician was flagged 3 minutes. When I left the a/c did not blow cold. I took it straight back and she said it needed an a/c compressor. $2,000.00. I’m very unhappy. More

Service Advisor Mallory Julianna was courteous, attentive, and kept this posted on the service we were receiving when it would be completed and what it would cost I was in and out in one hour excel attentive, and kept this posted on the service we were receiving when it would be completed and what it would cost I was in and out in one hour excellent More