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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
3,957 Reviews
Call Service Center (404) 445-2636

3,957 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 29, 2024

Service was great and the staff was amazing. Everyone was very professional and the staff shows care More

by MASON.ALEXANDER.S27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Mason.alexander.s27! Thanks again for the positive feedback, and we hope that you have a great day!

August 29, 2024

Very kind, Quick, Efficient, and we easy to talk to and helping me out as a college students living on her own was amazing. Thank you! More

by Kalea Fresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison
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Sep 10, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Kalea Fresh! Thanks again for your business! Take care!

August 28, 2024

Mark was very professional and stayed on top of my visit for the replacement of a defective application issue. This was a significant improvement over my previous experiences with the service department at More

by ARC
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Arc, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (404) 445-2636 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

August 28, 2024

Excellent costumer service and I did not wait that long and service was excellent and the employees was ver friendly More

by Rosameza2140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norris Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Rosameza2140, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 28, 2024

Madison was great! Had some concerns but she got everything sorted out and left me with a positive experience. More

by Juls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Lambert
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Sep 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Juls! Please let us know if there is ever anything else we can do for you! Safe travels!

August 28, 2024

Friendly and helpful staff which made the whole process smooth. Explained each step and kept me up to date More

by stevenppyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory, Julianna
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Sep 13, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!

August 28, 2024

The service representative and the entire staff at the dealership did an awesome job taking care of my car. (I only said as much as I did because not required me to write a minimum of 15 words) More

by TCHRISENTARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Tchrisentary! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for the positive feedback, and we hope that you have a great day!

August 27, 2024

The representative was professional, helpful and friendly. The service was performed quickly and efficiently. The waiting area and restrooms were neat and clean. More

by DAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Dab! Please let us know if there is ever anything else we can do for you! Safe travels!

August 26, 2024

3 trips and 16 days in shop just to diagnose problem. Still not fixed. Also, original appointment was at 945am and they never looked at it until later the next day. More

by SCOTT.WHITE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jahvon Sims
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Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Scott.white26, we are so disappointed to learn of this situation you have described. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

August 25, 2024

The waiting area was nice and clean. My service advisor was very friendly and very knowledgeable. More

by gbs01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norris Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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