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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,095 Reviews

4,095 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 14, 2024

Hi. I am really disapointed at how your service "advisors" seems to be trained to deceive customers thinking we don't know how engines work. Unless it i More

by ars1co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Ars1co, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

October 14, 2024

The Service department is great when I brought my car in for service Phil kept me informed on everything about my vehicle, I was very impressed More

by CAYLORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Caylorf! Thanks again for your business! Take care!

October 14, 2024

The service is always great! The advisors are great and very speedy and helpful. Great! More

by EGIDEMUDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Egidemudia, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 14, 2024

Very clean and excellent service. We got the vehicle that we wanted and payed a fair price. All in all, I recommend them. More

by TIMOTHYGRIFFIN2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

October 12, 2024

Chris is an excellent rep! He always sets clear expectations and goes above and beyond to make my experience professional and timely! More

by bzanansi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Oct 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Bzanansi, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

October 12, 2024

They were efficient, thorough, responsive and quick. Great service and great work. Definitely would recommend. More

by amanda@stlaborlaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
Oct 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Amanda@stlaborlaw.com! Thanks again for the positive feedback, and we hope that you have a great day!

October 11, 2024

My agent took care of me and made sure I got all the complimentary services that I was alotted. More

by ttscott16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Ttscott16! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

October 11, 2024

Third visit and it still isn’t done. On the second visit, they did the work but gave it back to me inoperable. More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Anon, thank you for your feedback. We do try to keep prices competitive in the market so we regret to hear you felt they are too high. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

October 11, 2024

Very efficient process and my service advisor is amazing and responsive. Thank you very much More

by Ambercarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javone Sims
Oct 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Ambercarter, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 10, 2024

I feel like this was the fastest I've ever been in and out of the service dept. More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon Sims
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Mel! Please let us know if there is ever anything else we can do for you! Safe travels!

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