Jim Ellis Kia of Kennesaw - Service Center

I have to say that this was very good experience. Madison did a great job of keeping me updated as my car was in the shop. Madison did a great job of keeping me updated as my car was in the shop. More

The technician is not timely or well trained. That took a few minutes to complete had my car for 10 days. When he did not know what to do, it took a week for a tech communication with Kia USA to That took a few minutes to complete had my car for 10 days. When he did not know what to do, it took a week for a tech communication with Kia USA to even be requested. Communication with service is lacking and not genuine. More

Wait was acceptable. Kris is friendly and service oriented. Overall experience is good. One complaint is service department should have service package that matches mil Kris is friendly and service oriented. Overall experience is good. One complaint is service department should have service package that matches mileage for my vehicle which has 8k mile service intervals. Seem to be stuck on 5K. That does not work for me. More

The service experience on the last visit was less then average. No communication for the service team. My car was in for one week with no follow up from anyone until I called on the 5th day to ask for average. No communication for the service team. My car was in for one week with no follow up from anyone until I called on the 5th day to ask for an update. Then I only received a video from the mechanic stating he drove the car 5 miles and did not experience the issue I took the car in for. The fact is, based on the millage from the time dropped the car off until I picked it up, the car had only 2 miles driven. So the mechanic did not drive the car 5 miles as he stated therefore Jim Ellis KIA did not take the issue serious enough and did not state the actual analysis to recreate the issue. Additionally, when I dropped the car off a service advisor did a test drive with me and experienced the issue. Finally, I was never called to come pick up my car. I showed up a week later If I had not bought the car at this dealership I would not return. However, I will give another try and hopefully they do better. I have my doubts. And the issue still exists and was noticed as soon as I pulled of the service lot More

We have limited experience with the service department since the car is one month old. The first item was my checking the brake fluid. The brake fluid is very clear and filled very full so I did not see t since the car is one month old. The first item was my checking the brake fluid. The brake fluid is very clear and filled very full so I did not see the fluid line in my darkish garrage. They pointed this out to me. I am ok with this service. The second item was the right rear tire started leaking and showed low after 10 days. The Kia has lots of warranties except for a tire road hazard warranty. The puncture was far enough toward the sidewall to not be repairable. They wanted 50% more than where I normally purchase tires and still would not include the road hazard warranty offered elsewhere. I declined this service. More

Madison was wonderful. Everyone was wonderful! Thank you very much for the thorough service. Cheers Everyone was wonderful! Thank you very much for the thorough service. Cheers More

I had to leave my car for 5 days to get lightbulbs. That’s crazy! That’s crazy! More

He never called to follow up on any of the services that are requested for 11 days. I will never bring my car back to the dealership again because of their dishonest tactics that they used. are requested for 11 days. I will never bring my car back to the dealership again because of their dishonest tactics that they used. More

Robert was able to complete all of the recalls for us in one visit. He communicated with us through the entire process. Great service agent and great customer service one visit. He communicated with us through the entire process. Great service agent and great customer service More

The sales team doesn’t seem like sharks that smell blood in the water so to speak. As in a good thing. They don’t approach you like they are desperate for a sale. Good service in the water so to speak. As in a good thing. They don’t approach you like they are desperate for a sale. Good service More