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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
3,957 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,957 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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September 06, 2024
Bought my car from this dealer and being coming for service, and for the first time I got treated like a value customer. Kudos to Phil. service, and for the first time I got treated like a value customer. Kudos to Phil. More
by MARIBELJM255
Verified CustomerEmployees Worked With
September 05, 2024
Robert was friendly and helpful! Robert has helped me with some of my service appointments in the past and he is always pleasant and knowledgeable. Thank you!! Robert has helped me with some of my service appointments in the past and he is always pleasant and knowledgeable. Thank you!! More
by raysara15
Employees Worked With
September 05, 2024
Didn’t use correct viscosity and over filled engine crankcase. Upon return to correct the issue, the SA ( that I didn’t deal with in the beginning) argues all my points when in fact I was correct. SM crankcase. Upon return to correct the issue, the SA ( that I didn’t deal with in the beginning) argues all my points when in fact I was correct. SM contacted me next day and made it right. More
by wlawson0
September 04, 2024
They take really good care of me and listen to all my concerns and needs. I feel comfortable discussing payments plans for different services and the wait time was never too long. Thank you Jahvon and Ma concerns and needs. I feel comfortable discussing payments plans for different services and the wait time was never too long. Thank you Jahvon and Mallory for taking care of me and my car! More
by TORRIH
September 03, 2024
Service was great and I was taken in on the same day for service update 10,000 miles and recalls. I was in and out in less than 2 hours. Everyone was so helpful and friendly and I have decided to make thi service update 10,000 miles and recalls. I was in and out in less than 2 hours. Everyone was so helpful and friendly and I have decided to make this my new dealership going forward. Bob More
by gone.bob
Employees Worked With
Madison faith lambe
September 03, 2024
Service was fast for my scheduled appointment and my service advisor Robert was very knowledgeable. service advisor Robert was very knowledgeable. More
by Kevin
Employees Worked With
September 03, 2024
The service was wonderful- Robert Billings greeted me very quickly, he listened to me and got my car back to me very quickly. He’s friendly, helpful and patient. very quickly, he listened to me and got my car back to me very quickly. He’s friendly, helpful and patient. More
by amyspottery
September 03, 2024
I brought my vehicle in for a recall and test drive a new EV while I waited. Service was quick and everyone was knowledgeable and helpful. Looking forward to purchasing another Kia. EV while I waited. Service was quick and everyone was knowledgeable and helpful. Looking forward to purchasing another Kia. More
by Beoncia
September 03, 2024
Had to ask for updates. Never got an answer as to when could I pick up my car (after 10 days in there) I even called and no answer either. So I picked it up but no because Never got an answer as to when could I pick up my car (after 10 days in there) I even called and no answer either. So I picked it up but no because someone told me it was ready…… always a terrible customer service in this place More
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