Jim Ellis Kia of Kennesaw - Service Center

Great care and service from service rep Phil Joyce. He kept me informed and assured me the best service possible. He kept me informed and assured me the best service possible. More

Friendly people and easy to get in for service and get out in a reasonable time out in a reasonable time More

. Kia of Kennesaw booked and scheduled me an appointment for a recall then the day off said they didn’t have the part. I had scheduled off from work and missed money. I had to call all the way to California for a recall then the day off said they didn’t have the part. I had scheduled off from work and missed money. I had to call all the way to California to see about this recall. California Kia said they had the part and more important of all Kia of Kennesaw had it. I will never get a Kia. More

I took a fully functional car for some kind of fuse box recall fix and my car lower engine leak all over my driveway upon return from the dealership??? Very frustrating and what a shame even they didn’t me recall fix and my car lower engine leak all over my driveway upon return from the dealership??? Very frustrating and what a shame even they didn’t mention or see any other issues that car had while they fixed the recall item - I had to take my car now to local mechanic and they asked me $600 to fix it - car has been a junk since I owned it and I had to change the engine over $6000 because of head gasket issue - stay away from kia Sorento in my experience More

Robert was great to work with and good communication with me. Thank you again for the help me. Thank you again for the help More

Awful. Told the dealership I had finished the 100K maintenance with another dealership this summer (July 2024) and requested for a check of anything that ne Told the dealership I had finished the 100K maintenance with another dealership this summer (July 2024) and requested for a check of anything that needed servicing. Instead of looking at the vehicle or performing an inspection the dealership wrote up $2.3k worth of services… Including changing the spark plugs!! They were changed not even 4 months prior and anyone who looked could tell they were not original to the 2017 vehicle. Ridiculous and very scammy. This was following a discussion with the service representative that those repairs had already occurred. Cannot recommend to go anywhere else enough. Please stop throwing your money away here, go somewhere they actually look at your car!! More

Exelente nada más que muy tardado para hacer cambio de aceite por lo demás exelente aceite por lo demás exelente More

Jim Ellis is top tier. I purchased my vehicle in 2019. All of my service and maintenance has always been reasonable. I've never waited for service for an extended amount of I purchased my vehicle in 2019. All of my service and maintenance has always been reasonable. I've never waited for service for an extended amount of time. I love the use of online tools they provide. From scheduling service to viewing my inspections. I also love the advisors. They courteous and never pushy! I'll always patronize them! More

Customer service was awesome! I will recommend this dealership to friends and family! Thank you! I will recommend this dealership to friends and family! Thank you! More

Terrible service regarding my appointment with Kia for my vehicle Kia Optima 2013. Not good vehicle Kia Optima 2013. Not good More