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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,087 Reviews

4,087 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 24, 2024

The staff is always courteous and I'm never waiting to be greeted. The estimate they give for wait times are always on point. More

by Wroylene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norris Burns
Nov 13, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Wroylene! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 24, 2024

Mr Phillip Joyce did a great job! Very considerate! Also, Mr Lavoghn Curry is always kind and considerate. This is a great dealership. More

by Rose Britzius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Rose Britzius, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

October 23, 2024

I was very pleased with the service. I received my car received the oil change, and everybody was very pleasant. More

by cwestfieldd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Oct 25, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Please let us know if there is ever anything else we can do for you! Safe travels!

October 23, 2024

Nothing but the best - professional. Mackenzie, the best car salesperson I've ever had the pleasure to work with - just real and professional and made me trust. Madison 100% supportive a More

by JBURNSGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison (5 stars)
Oct 25, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Jburnsgt! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

October 23, 2024

Was in and out for my repair and they washed my car. Great service! Will definitely use them again. More

by toharris33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Oct 25, 2024 -

Jim Ellis Kia of Kennesaw responded

Toharris33, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 23, 2024

Brought car in because catalytic converter was bad they said the recall was not the problem but bad gas I filled up Thursday night and Friday afternoon the converter was done 24 miles I don't think so . More

by Pnd731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Pnd731, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Your comments play a key role in the success of our business so we hope to speak with you soon.

October 22, 2024

Phil Davis was a great & knowledgable advisor. He got my oil change & 3 recalls completed in a timely manner. More

by Johanna Franks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Jim Ellis Kia of Kennesaw responded

Johanna Franks, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

October 22, 2024

Service was great but it is really annoying how every time I schedule a service, I get a phone call regarding if I am interested in getting my vehicle appraised. The most recent phone entailed the repres More

by HBSMITH.0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Jim Ellis Kia of Kennesaw responded

Hbsmith.0727, thank you for sharing your experience. This has been noted for future reference and we will do our best to fix this.

October 22, 2024

I was greeted promptly, everyone was very polite and patient. They listened to my grievances and offered a solution. They were very helpful and I appreciate the service that was provided. More

by Lrscott1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Oct 25, 2024 -

Jim Ellis Kia of Kennesaw responded

Lrscott1982, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 22, 2024

First visit for service only have 3092 miles on my car. Every one was nice and helpful. They explained what they did to my car. Change the oil and Rotated the tires. More

by jackidominy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
Oct 25, 2024 -

Jim Ellis Kia of Kennesaw responded

Jackidominy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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