Jim Ellis Kia of Kennesaw - Service Center

Very friendly service from Cailyn, getting the car back was quick. Will come back again was quick. Will come back again More

Great greeting, Excellent explanation on the service. Provided a discount coupon and free tire rotation. Provided a discount coupon and free tire rotation. More

My rep was very professional. Mechanics too. Well dressed. Timely and considerate. N/a n/a Mechanics too. Well dressed. Timely and considerate. N/a n/a More

'm new to the area so I took my '19 Optima to a local 4. 5 * rated shop for an AC issue. I needed a hose assembly so they ordered the part from JIM ELLIS KIA. They sent the wrong part, 4 times. It turned out 5 * rated shop for an AC issue. I needed a hose assembly so they ordered the part from JIM ELLIS KIA. They sent the wrong part, 4 times. It turned out it was the warehouse that had the wrong part in the properly labeled box. Meanwhile I'm out cash and time while all this is going on. So I take a ride up to JIM ELLIS KIA to talk to the parts manager. She was fine but there was nothing she could do for me other than to confirm what my mechanic told me. I then went to talk to the manager on duty and I asked him if they could fix it for me without all the xx, diagnostics, etc, because that had already been done by my guy. I had to take the car back from him so he charged me $200 to be credited to the repair when finished. No problem. My warranty will only pay $1000, my mechanic estimated $1,300, so imagine what the dealer will charge? Keep in mind this is just for 1 piece, a hose, to be removed and installed. The manager asked me where I bought the car and where I get it serviced. I told him I just moved here and I live about 45 minutes south of them so I get my service locally. He told me that he couldn't do anything for me. I'd have to put the car in the shop, go through diagnostics and it would probably be here a few days. I called the KIA Consumer Line and they told me he should never have said that to me, that we're all supposed to be family and I ended up filing a report against JIM ELLIS KIA. But when I asked corporate to send me to a dealer and fix my car for the $1,000 (reminding them that it was THEIR warehouse that is at fault) they said no. All they were interested in was nailing JIM ELLIS KIA, not helping me. So 1 start for JIM ELLIS KIA, and 1 star for KIA CORPORATE and their xx hotline. P.S. I got a call from a female salesperson from JIM ELLIS KIA and I took the bait and went up to see her. That experience is worthy of a review of its own. Stay tuned. More

Robert was very kind and attentive. He answered all of my questions and was very patient. Excellent customer service! He answered all of my questions and was very patient. Excellent customer service! More

Phil and Christian are awesome. Ayden is the best mechanic. 10/10 recommend. They are always professional and courteous. Ayden is the best mechanic. 10/10 recommend. They are always professional and courteous. More

The staff is always courteous and I'm never waiting to be greeted. The estimate they give for wait times are always on point. greeted. The estimate they give for wait times are always on point. More

Jim Ellis service desk has really improved. They have improved in efficiency and overall customer experience. Constantly received updates on the status of the work being performed on my vehicle They have improved in efficiency and overall customer experience. Constantly received updates on the status of the work being performed on my vehicle and promptly received a message when my car was ready for pickup. I also didn't have to wait a long time for the work to be performed as it did in the past. More

They are not respectful of your time! I took my car in on a Wednesday and had to call on Friday for an update only to be told that they didnt find any problems with the issues I wanted I took my car in on a Wednesday and had to call on Friday for an update only to be told that they didnt find any problems with the issues I wanted them to check and the technician wouldn't be in on Saturday so it would have to sit over the weekend. I called on Saturday and told them I wanted to pick up my car b/c it had sat there for 3 days. All I recieved was an, "ok"...nobody cared! When I picked my car up there was no courtesy wash and ALL the issues I was having when I dropped it off were STILL there! Horrible service all around! More

Great dealership. We were out of town for the weekend and found a car for my daughter before we went back home at another dealership. The car she found was a kia and t We were out of town for the weekend and found a car for my daughter before we went back home at another dealership. The car she found was a kia and the only problem with buying it was that the insurance company would not insure it without the anti-theft update recall done on it first. The dealership that we were getting the car from wouldn't take it to get the recall done so that she could buy it so I called Jim Ellis Kia, and they did everything they could to fit me in before we had to drive 2 hours back home so that she could get it insured and secure the purchase of her new car. I thank God for Jim Ellis Kia, eventhough we did not buy the car from them....they certainly made it possible for my baby girl to buy the car and leave with a smile. She loves her car and Jim Ellis made it possible! Excellent service! More