Jim Ellis Kia of Kennesaw - Service Center

Caitlin Quinn gave excellent customer service. She is an Ellis star! Also Madison and Mark! She is an Ellis star! Also Madison and Mark! More

This dealership lacks communication with customers waiting on Vehicle service. Has a very unhelpful loaner vehicle policy, even after having my vehicle for two months. waiting on Vehicle service. Has a very unhelpful loaner vehicle policy, even after having my vehicle for two months. More

After a bad experience with the rude service manager at Cartiage Kia (where I purchased my new K5 in 2021), I began coming to Jim Ellis Kia in Kennesaw. Everyone there has been very helpful and congenial. Cartiage Kia (where I purchased my new K5 in 2021), I began coming to Jim Ellis Kia in Kennesaw. Everyone there has been very helpful and congenial. They go out of their way to provide excellent customer service! Mark and Kris are my guys!! More

Ever single person helping could not have been nicer despite the fact that it was the end of the day. They appreciated how important it was for me to have a working car for the next morning. I had to dr despite the fact that it was the end of the day. They appreciated how important it was for me to have a working car for the next morning. I had to drive to Chattanooga to take my mother currently in memory care to a Drs appointment. Mallory jumped in and was instrumental in pulling it together!! Great teamwork!! Thank you!! More

The staff is friendly. I’ll definitely be back for all my car needs. Thank you! I’ll definitely be back for all my car needs. Thank you! More

My service advisor did a great job. She got me checked in quickly and explained everything to me. She also got the recall notice item taken care of at the same time. This saved me fro She got me checked in quickly and explained everything to me. She also got the recall notice item taken care of at the same time. This saved me from making another appointment and trip. Madison did a excellent job. More

No communication from the service advisor. Ticket and keys were lost. No one knew if the car had even been done. Not to mention they had the vehicle for over 4 days Ticket and keys were lost. No one knew if the car had even been done. Not to mention they had the vehicle for over 4 days More

The team always goes above and beyond to make my service fast and friendly. Thank you fast and friendly. Thank you More

Scheduling is a problem due to system. Terminology used in computer give wrong impression because of the warranty interpretation Terminology used in computer give wrong impression because of the warranty interpretation More

Mallory was great, she was kind and helpful and made everything easy. However the part we needed was not checked before our initial appointment and we had to come back for another appointment everything easy. However the part we needed was not checked before our initial appointment and we had to come back for another appointment More