Jim Ellis Kia of Kennesaw - Service Center

First time with this dealer. It was okay, communication could be much better. Just Thankful they were able to correct the issue on my vehicle at the end of the day. It was okay, communication could be much better. Just Thankful they were able to correct the issue on my vehicle at the end of the day. More

Mark does job at telling what service you need if he can save you money on certain services. save you money on certain services. More

Let me first start by saying I have had not so good visits to this dealership’s service center before but today was exceptionally good because they finally got the part in stock and replaced it and cal visits to this dealership’s service center before but today was exceptionally good because they finally got the part in stock and replaced it and called me back within 3-4 hours. This is totally reasonable and the way things should be done always. They need to make a diagnosis in no more than 48 hours then reschedule you for the repair for the day they are actually going to do it. It is totally unacceptable to think it’s okay to take 3 weeks just to look at a car and you not have a car to drive. I hope that Kia dealership’s service centers begin to mirror the manufacturer’s warranties. Corporate Kia should ensure that the independent dealers represent Kia products well. Again Jim Ellis dealerships please start caring more about your service centers. Again today’s experience with Robert Billings as service advisor and Alan Lopez as mechanic was my best visit to this department ever. Hopefully Mr Stewart the service manager will continue improve this location! More

I drove my car a day later after being service for the 15,000 mile check out tire pressure light came on. I had 27 pound pressure in the back tires and 29 pressure the front tires also had an oil change t 15,000 mile check out tire pressure light came on. I had 27 pound pressure in the back tires and 29 pressure the front tires also had an oil change tire rotation. This service is unacceptable my eyes, someone didn’t do their job correctly. I had to pull over and find some places to put air in my tires on a long trip. More

The dealership created an appointment for me when my car had 2 recalls. I get there and they say oh we only can fix one thing today because the mechanic for the second recall isn’t here. Why would they sche had 2 recalls. I get there and they say oh we only can fix one thing today because the mechanic for the second recall isn’t here. Why would they schedule me on a day where I cant get it all fixed in ok visit? They made me come in again and wait just as long. Such a waste of my time. More

Phil was very friendly and welcoming. The facility is very clean both in the service center and the working area. The facility is very clean both in the service center and the working area. More

Awaiting Jim Ellis dealer/corp resolutions on service pricing and upsold paint and fabric warranty concerns. pricing and upsold paint and fabric warranty concerns. More

Great service experience. Greeted as I came in the door and service actually wrapped up sooner than expected. Consistently good experience. Greeted as I came in the door and service actually wrapped up sooner than expected. Consistently good experience. More

Great Establishment. Everyone is always friendly and helpful. Service department is awesome. Haven’t had one issue since I’ve been coming here. Everyone is always friendly and helpful. Service department is awesome. Haven’t had one issue since I’ve been coming here. More

Staff was nice. Not just tge service writer, Mark, but others I walked by asked if I had been helped Not just tge service writer, Mark, but others I walked by asked if I had been helped More