Jim Ellis Kia of Kennesaw - Service Center

The dealership was great! When I arrived at the Service garage, I was promptly greeted by a servicewoman. Then, she led me to Robert. Robert was very prompt in asking me quest When I arrived at the Service garage, I was promptly greeted by a servicewoman. Then, she led me to Robert. Robert was very prompt in asking me questions about my car so that the maintenance could get going. The whole process took about 40 mins. 10/10 More

Clean site. Friendly staff. Great customer service. I received my car back earlier than I expected. So definitely be back in future. Friendly staff. Great customer service. I received my car back earlier than I expected. So definitely be back in future. More

Everyone was amazing and extremely helpful in Madison or amazing and super helpful informing me of the status of my car and keeping me updated on any work that needed to be done Kailee and Kellie In Madison amazing and super helpful informing me of the status of my car and keeping me updated on any work that needed to be done Kailee and Kellie In Madison or amazing and super helpful More

Very pleased with Madison’s help, please with service , very efficient , good job , Thank you very efficient , good job , Thank you More

Very pleased with the service they kept me informed on what all was going on with my truck I was sent a video of the problem which I thought that was some top notch service. Very pleased with all that was what all was going on with my truck I was sent a video of the problem which I thought that was some top notch service. Very pleased with all that was done, it cost me a pretty penny but it was worth it. Thxs More

No one calls you back when you need updates. You have to go in to the dealership to get answers. No one ever calls you back and they don’t know what’s going on like they don’t have notes to let You have to go in to the dealership to get answers. No one ever calls you back and they don’t know what’s going on like they don’t have notes to let you know about your car. More

Robert was great, so helpful and quick! I parked and he came right out, got my car all checked in, got the service started right away and completed within the hour. He was very helpful with I parked and he came right out, got my car all checked in, got the service started right away and completed within the hour. He was very helpful with checkout. Great experience! More

To the workers be more careful in the work they do because that represent the image of the company, thanks because that represent the image of the company, thanks More

No communication. We have owned this brand new car for 5 months. It has been in the shop 4-5 times we are approaching 30 days of this car in the shop. If they ever get We have owned this brand new car for 5 months. It has been in the shop 4-5 times we are approaching 30 days of this car in the shop. If they ever get it repaired I'm selling it and I will not buy another Kia More

Dropped my car off 5/23. Little to no communication occurred after that. Parts weren’t even ordered until mid July. Little to no communication followed that as well. Fast fo Little to no communication occurred after that. Parts weren’t even ordered until mid July. Little to no communication followed that as well. Fast forward to last week my car was finally ready, but my battery was dead because it had sat motionless for 3+ months. Dealership advised that I was on the hook for that even though it was their fault. Upon receiving my car I discovered that my AC unit is also not working now (it was working prior to leaving at dealership). Dealership is not responding to my requests for a reason as to why this is the case. Car was also disgusting on the outside when typically the dealership washes it prior to delivery. All around terrible experience compounded by extra work that I’m now paying for and the service team making me feel like the jerk. I would not recommend this service department to an enemy of mine. More