Jim Ellis Kia of Kennesaw - Service Center

As soon as I pulled up to the service door the Customer Service was excellent. Once inside the gentleman explained what I needed to do and once inside with the service writer she explained what they were g Service was excellent. Once inside the gentleman explained what I needed to do and once inside with the service writer she explained what they were going to do to my car. Then she walked my to the seating area and offered water and a snack. Wow amazing customer service I haven't experienced in a very long time Ty! More

Having known the Ellis Family for years since the early 90's when they were my family's neighbors I appreciate their company's care for all their customers and outstanding service. 90's when they were my family's neighbors I appreciate their company's care for all their customers and outstanding service. More

A truly baffling experience. The previous repair done by dealership was having issues again. I came back and was told I need to take vehicle back to purchase dealership. And it t The previous repair done by dealership was having issues again. I came back and was told I need to take vehicle back to purchase dealership. And it took two days to hear back on getting my money back. Will never come to this dealership nor the kia brand in the future More

Really bad at keeping me informed, extended repair time and no loaner vehicles available so apart from having a new car broken down, I am left with no transportation that won’t cost me out of pocket money. and no loaner vehicles available so apart from having a new car broken down, I am left with no transportation that won’t cost me out of pocket money. More

My car was towed to your dealership, I have a Kia soul 2018. I have been having numerous problems for a year and a half with this vehicle. The same thing keeps happening, so a couple of different places t 2018. I have been having numerous problems for a year and a half with this vehicle. The same thing keeps happening, so a couple of different places told me I needed a new motor. So I talked to representative at Kia and they told me I need to take it to a dealership and have it looked at, and they would let them know if I need a new motor or not. This vehicle is part of the recall. After they got my car I contacted them and told about my car. They said they would have someone contact me, the next morning I had someone contact me and told me that it would take him to 3 -5 days to look over it and he would get back to me. Two days later I got a message on my phone stating that I needed a new battery which would cost $275 before they could do anything with my car. I live an hour and a half away so I had my brother who lives in kennesaw, call and talk to them on my behalf. They were rude, so my brother contacted the general manager and other people to get someone to give him a call back about my car. NO ONE CALLED HIM BACK!! Nor did anyone call me, so we got in touch with Ed Voyles Kia, and had it towed there. Ed Voyles charged my battery and is now actively working on it! But when my brother suggested that they try to charge my battery at Jim Ellis they said they would not, then I would have to buy a new battery for $275. This is why your dealership has a 2.5 star rating! I will NEVER be back there!!! More

I bought a Kia from these liars. One year later they kept my brand new car in the shop for almost a week fighting me on replacing a battery. Car and the battery still under warranty. One year later they kept my brand new car in the shop for almost a week fighting me on replacing a battery. Car and the battery still under warranty. No loaner offered and kept making up excuses to fool me and not honor the warranty. In the end they didn't change the battery, I had it that done in 1 day with another dealer. Don't do business with them More