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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,198 Reviews
Call Service Center (404) 445-2636

4,199 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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May 14, 2025

The team did not top off my windshield fluids. Leads me to think what else was not completed. More

by Daniellesbrown4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Daniellesbrown4, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 13, 2025

Is always good Is always a good experience and KIA takes good care of my car More

by FUZZY_CHRISTINA
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
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May 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Fuzzy_christina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 11, 2025

I loved the customer service and they addressed all my questions and concerns that I had. More

by kogletre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn Quinn
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May 14, 2025 -

Jim Ellis Kia of Kennesaw responded

Kogletre, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 10, 2025

Easy to check in. Alana was awesome I was kept informed a great amount throughout the time my car was there More

by Kristianm246
Recommend Dealer
Yes
Employees Worked With
Alana
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May 14, 2025 -

Jim Ellis Kia of Kennesaw responded

Kristianm246, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

May 10, 2025

Very pleasant and professional Great dealership to do business with. Nice clean and comfortable waiting area More

by Screaming Eagle
Recommend Dealer
Yes
Employees Worked With
Kristian Musgrove
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May 14, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Screaming Eagle! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

May 08, 2025

When you get to dealer service is good. When calling service department on phone to schedule an appointment or ask a service question you are not able to talk with alive person. This should More

by dotjim68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2025 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

May 08, 2025

Impossible to talk with service department on phone. Was told when I got there phone has been turned over to AI More

by dotjim68
Recommend Dealer
Yes
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May 10, 2025 -

Jim Ellis Kia of Kennesaw responded

Hello Dotjim68, thank you; we appreciate your feedback! Dotjim68, thanks for taking the time to leave a review.

May 07, 2025

Mallory gave full information about problem with engine and prioritized a repair tasks. Service was completed in a short time. Victor. More

by Vsilvestrov
Recommend Dealer
Yes
Employees Worked With
Mallory
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May 10, 2025 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Vsilvestrov! Thanks for taking the time to share your rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 06, 2025

This is the second survey I've done. Did one yesterday same one. When I use you for new car was told I would not receive a bunch of emails or text?! I've not had the pleasure of working More

by Kstubblefield
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Kstubblefield! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Thanks again for your business! Take care!

May 06, 2025

Chris was very informative Chris was very informative during my service appointment for my recall. Chris kept me update with next steps More

by Halee.jdavis
Recommend Dealer
Yes
Employees Worked With
Chris
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May 09, 2025 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

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