Jim Ellis Kia of Kennesaw - Service Center

The dealership staff was incredibly friendly and helpful The store was also clean and welcoming. Everyone set seemed to work together! The store was also clean and welcoming. Everyone set seemed to work together! More

Poor communication, poor management, slow turnaround, and they don't return calls. The manager needs additional training as he is ill-equipped to handle the challenges Top dollar is charged, the delivery they don't return calls. The manager needs additional training as he is ill-equipped to handle the challenges Top dollar is charged, the delivery and value are awful. I've been going to this location for 7+ years. It used to be excellent. Two of my last 3 visits have been BAD. More

I recently had an unfortuanate event where I punctured both drivers side tires and damaged both wheels on a object on the road. I had to get the vehicle flatbedded to Jim Ellis because of this. I reached both drivers side tires and damaged both wheels on a object on the road. I had to get the vehicle flatbedded to Jim Ellis because of this. I reached out to Jack Stricklin, my awesome sales guy who sold me 2 brand new Kia's in 2024. He and my service represtitive Kris jumped on this immediately when my vehicle arrived. They were in constant contact with me during this whole process and updated me several times a day. Fortunately, I took out the additional Road Hazzard insurance for both tires and wheels. Kris was able to get the approval quickly and had both tires and wheels replaced, with no charge, and within 3 days. If you ever want a KIA then I would only suggest Jim Ellis Kia in Kennesaw. They definately go thast extra mile. Go see Jack Stricklin in Sales and Kris Musgrave in service. You will not be disappointed! More

Service was flexible and efficient within the time stated. Service advisor was efficient and courteous. stated. Service advisor was efficient and courteous. More

The customer service is great that I get from Phil all the time Great service the time Great service More

Fixed a warranty issue for me that another Kia Dealer could not close in a year and I did not even ask for !!!!! could not close in a year and I did not even ask for !!!!! More

The entire experiance was great, as we expected from a Jim Ellis dealership. We remember dealing with Jim Ellis back in 1973. Easy to get a service apointment, our Kia Sportage was being worked on withi Jim Ellis dealership. We remember dealing with Jim Ellis back in 1973. Easy to get a service apointment, our Kia Sportage was being worked on within 5 minutes of arival and finished 45 min. later. More

They tried to charge more than quoted on the service, Told me I it would take 5 hours and I was there 7. Didn’t even get the recall checks done. Told me I it would take 5 hours and I was there 7. Didn’t even get the recall checks done. More

1t was awesome very friendly staff very knowledgeable staff. Very fast service no waiting in line lunrs fir service staff. Very fast service no waiting in line lunrs fir service More

Kris was able to have the technician diagnose the issue with my car quickly and went out of his way to have an appointment set up for me ASAP the following day. with my car quickly and went out of his way to have an appointment set up for me ASAP the following day. More