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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
3,956 Reviews
Call Service Center (404) 445-2636

3,956 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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September 25, 2024

Excellent customer service! Quality care! Great price! Nice atmosphere! Southern hospitality! Refreshments were provided during my wait! More

by D Simmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Jim Ellis Kia of Kennesaw responded

D Simmons, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

September 24, 2024

Awesome service Friendly staff Made getting oil change easy Thanks for washing my car that was over the top More

by TERRY66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norris Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Jim Ellis Kia of Kennesaw responded

Terry66, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

September 24, 2024

They done a great Job getting my car done in a timely manner great Job. More

by MCMOTES74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Jim Ellis Kia of Kennesaw responded

Mcmotes74, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 24, 2024

Everyone is friendly and helpful, and communication is great. Waiting area is also comfortable and offers several seating options. More

by CHARLIE.P.BRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Charlie.p.brady! Thanks for taking the time to share your rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 23, 2024

My experience with the dealership was great they exceeded my expectations. I would recommend this dealership to my friends. More

by Ricky.Chenault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Oct 05, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Ricky.chenault! Thanks again for the positive feedback, and we hope that you have a great day!

September 23, 2024

They were very friendly and efficient, and I loved that they made product recommendations to assist me. More

by Williams_brianna501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon Sims
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

September 22, 2024

They did not make all of the repairs even though when we made the appt we had the other repair as well. Tgeh said it would be 1-3 days for the recall and 3-5 days to look at the other. That’s ridiculous. Th More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javon
Report | Print
Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

It sounds like your visit here at Jim Ellis Kia of Kennesaw did not live up to our expectations—which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care —and direct, honest feedback from our clients like you is imperative in helping us do that. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

September 21, 2024

I tried this location after poor experiences at another Kia. Quick and quality service. Will be my chosen provider going forward. More

by saedward02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Saedward02! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

September 21, 2024

Had 1:00 appointment for oil change & recall fuse. Arrived 12:45 finished 4:30. Even though the service reps were great. The timeframe ridiculous. More

by bonnie13.bailey13
Service Time
Recommend Dealer
No
Employees Worked With
No sales rep
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Sep 29, 2024 -

Jim Ellis Kia of Kennesaw responded

Bonnie13.bailey13, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

September 21, 2024

Katie (this is her name) and Javhon is super nice and friendly. Everyone is nice More

by SCARLETJEDMONDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javhon and Katie
Report | Print
Sep 29, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Scarletjedmondson! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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