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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
3,956 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,956 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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September 29, 2024
The service and attention provided were of the best quality. They resolved my doubts and my problem satisfactorily quality. They resolved my doubts and my problem satisfactorily More
by David Cruz
Verified Customer
September 29, 2024
The folks at Jim Ellis Kia are always easy to work with and do a great job! and do a great job! More
by SE_SCANLON
Employees Worked With
September 29, 2024
Great service reliable team including loaner vehicle. Only issue was how long it took. That is the only issue Only issue was how long it took. That is the only issue More
by RETIREDUSAF25
Employees Worked With
September 29, 2024
Poor communication and unexplained delays as well as an overall unprofessional experience left me very disappointed with the service I received. overall unprofessional experience left me very disappointed with the service I received. More
by Dtassoni86
Employees Worked With
Other Employees :
Mallory Crab was not forthcoming with details on my repair even after repeated requests.
September 29, 2024
Just disappointed in Kia and the non returned phone calls I ended up trashing the car which should have been fixed under the warranty and recalls. Heading to Honda The manager wouldn't return a call calls I ended up trashing the car which should have been fixed under the warranty and recalls. Heading to Honda The manager wouldn't return a call or help a customer So sad Jim Ellis usually not so non caring at least other locations More
by stacygewin
Employees Worked With
September 27, 2024
I brought my kea on 7-26-24 for a new battery that I paid over $200 for. In less than 2 months the battery was dead again! I towed it again and they kept it for 4 days to tell me the battery needed a charge. over $200 for. In less than 2 months the battery was dead again! I towed it again and they kept it for 4 days to tell me the battery needed a charge. Here we are a week later and the battery is dead again!!! I cranked it every other day like he said. This is the worst experience I have ever had! Now, my car will not start again!! I will NEVER suggest Kea of Kennesaw to ANYONE!!! More
by nichole_ellis
Employees Worked With
September 27, 2024
Lack communication and apologies! ! Had my vehicle over 3 1/2 months and never could provide a loaner!! Not friendly until I spoke to the service manager! ! Had my vehicle over 3 1/2 months and never could provide a loaner!! Not friendly until I spoke to the service manager! More
by REBECCA.A.FREEMAN1
Employees Worked With
September 27, 2024
No. I don't want to write a review. They're fine. Their service is too expensive. I don't want to write a review. They're fine. Their service is too expensive. More
by SHERRYJILES58
September 25, 2024
Well the service person was nice but… the whole process here is absurd. Wait for an appointment; pay $230 to have a tech look at your car; leave the car ( with no loaner) for 5 days and then they will tell here is absurd. Wait for an appointment; pay $230 to have a tech look at your car; leave the car ( with no loaner) for 5 days and then they will tell what’s up and what the bill will be. WOW! I have never heard of anything like this ever. How do they sell any cars? Anyway, I hate to be negative but this is the reality of it and I hate it. More
by Kenheger
Employees Worked With
Madison Lambert
September 25, 2024
The staff is always very knowledgeable and attentive. I've been coming here for a few years and haven't any issues this far. I've been coming here for a few years and haven't any issues this far. More
by Wafoster7
Employees Worked With
