Jim Ellis Kia of Kennesaw - Service Center

Kris the service guy was horrible. I brought my car in for the engine light told him what the code was reading. They did not fix the code but instead told me they needed Toto fix the O I brought my car in for the engine light told him what the code was reading. They did not fix the code but instead told me they needed Toto fix the Oil control valve which would take off the engine light , but it didn’t. Later they came back to say they had to do a deeper dive into the camshaft to see the issue and that the entire camshaft needed to be replaced which I felt was false. I asked Kris to give me a quote on just the camshaft sensor, he advised me he could not give me a quote on the sensor because that’s not the issue with the car. I took the car to another dealership the next day sensor was placed and engine light off. I paid them for work and they never resolved the issue. Just lied the whole time. Will never go back. More

The customer service was excellent, like always. Mark had my oil change completed within an hour. Mark had my oil change completed within an hour. More

I was very impressed with the customer service. I saw how when things got a bit challenging the manager stepped in to help his staff. Very professional atmosphere. I felt very special with the atte I saw how when things got a bit challenging the manager stepped in to help his staff. Very professional atmosphere. I felt very special with the attention I was given from the staff as. My car and myself thank you. More

The Service Advisor said it would take 1 hour or 1 1/2 at most. It was ready in less than a half hour. The technician was flagged 3 minutes. When I left the a/c did not blow cold. I took it straight back most. It was ready in less than a half hour. The technician was flagged 3 minutes. When I left the a/c did not blow cold. I took it straight back and she said it needed an a/c compressor. $2,000.00. I’m very unhappy. More

Service Advisor Mallory Julianna was courteous, attentive, and kept this posted on the service we were receiving when it would be completed and what it would cost I was in and out in one hour excel attentive, and kept this posted on the service we were receiving when it would be completed and what it would cost I was in and out in one hour excellent More

Phil is amazing like always! I appreciate his attention to detail and letting me know what my vehicle needs. I appreciate his attention to detail and letting me know what my vehicle needs. More

Clean, quick service. No one answered the phone for three weeks. I had to finally make an appointment on the web portal No one answered the phone for three weeks. I had to finally make an appointment on the web portal More

Punctual - Professional - keep me in the loop the whole time I was there - happy with the service time I was there - happy with the service More

Had a great experience as always. They always take care of me when I come for my service They always take care of me when I come for my service More

Everything and everyone in great thank you for help me to chose my new car chose my new car More