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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,220 Reviews

4,220 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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March 23, 2025

Everyone is courteous, friendly and professional. That is what I look forward to as a customer. More

by WILLIAM.BOYER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Lambe
Mar 26, 2025 -

Jim Ellis Kia of Kennesaw responded

William.boyer3, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

March 22, 2025

They did what they were supposed to do. Friendly and polite. Can’t complain. Good service More

by Leander.ev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Leander.ev! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 15, 2025

The service was fast and reliable. Prices are also not a surprise. I was very happy that I received a discount coupon by mail. Excellent overall. More

by tmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
Mar 19, 2025 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

Mar 22, 2025 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

March 15, 2025

I am always pleased with the service I received at this Kia dealership. And the service people are nice More

by Nancydford317
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

March 14, 2025

I ordered my car, waited six weeks and when I received it, it had the wrong color interior. When I called the salesman before he got back to the dealership. He said wait until he got back to the dealershi More

by littlece
Service Time
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Jim Ellis Kia of Kennesaw responded

Littlece, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

Mar 22, 2025 -

Jim Ellis Kia of Kennesaw responded

Littlece, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

March 14, 2025

Very pleased with the entire staff. Quick and punctual with any update that I needed. More

by todd.q.chapman
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

March 14, 2025

Clean, courteous, respectful and punctual. I could not have been more pleased with the service. More

by todd.q.chapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Todd.q.chapman! Please let us know if there is ever anything else we can do for you! Safe travels!

March 13, 2025

Service advisor was great. The technician however was not. The technician did not set tire pressures nor did they top off any fluids. Also the technician did not clean the oil More

by TARAMADELMUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailin Quinn
Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Taramadelmund! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Thanks again for the positive and honest feedback, and we hope that you have a great day!

March 13, 2025

It was good and they were able to take care of addressing all the recalls promptly More

by MOHAN_KRISH12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

March 12, 2025

I've taken my car here for servicing a couple times and the folks at Jim Ellis Kia of Kennesaw are great. They're courteous and thoroughly explain the work being done and the associated costs. More

by HANSON.TURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Hanson.turner, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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