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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,198 Reviews

4,198 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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May 24, 2025

I had the transmission replaced at Jim Ellis KIA Service and it works great. In addition I had my catalytic converter replaced it was also an excellent job and it was done within the time of my son, Michael More

by anton4648
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cailyn Quinn & Mark..Supervisor
May 24, 2025

Friendly Friendly staff. Friendly, good, nice, happy staff. Happy, good, nice, friendly, experience, good environment, More

by Grandepapi1989
Recommend Dealer
Yes
Employees Worked With
Chris
May 23, 2025

The waiting are was nice, there is a nice coffee machine while I waited. I was quoted 90 minutes, I was in my car by 80 minutes 👍! The best part of the visit was a video clip from the mechanic with my vehi More

by tegoo23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Didn't preform the service I requested. Asked for diagnostic and was told I need a new battery and air filter instead. More

by LSTALL451
Recommend Dealer
No
Employees Worked With
Mallory
May 23, 2025 -

Jim Ellis Kia of Kennesaw responded

It sounds like your visit here at Jim Ellis Kia of Kennesaw did not live up to our expectations—which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care —and direct, honest feedback from our clients like you is imperative in helping us do that. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

May 20, 2025

I always come here to get my car serviced. I am really happy with them. The advisors here are very good. They never offer unnecessary replacements for my car, which I really like. More

by ALAMINBEPARY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Germani
May 22, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Alaminbepary1! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

May 18, 2025

Work was completed and the vehicle was delivered to me. Great service! Great customer service! More

by SANDRAD1520
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
May 23, 2025 -

Jim Ellis Kia of Kennesaw responded

Sandrad1520, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

May 17, 2025

Easy and helpful for the required service. Kept me informed and managed the process in a professional way More

by lorrainelamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Lorrainelamb! Please let us know if there is ever anything else we can do for you! Safe travels!

May 24, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Lorrainelamb! Please let us know if there is ever anything else we can do for you! Safe travels!

May 15, 2025

I had a great experience at Jim Ellis Kia of Kennesaw’s service department. I was just there for recall so I was not paying for any services but they treated me very well and walked me through the process More

by daniela.binns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Daniela.binns! Please let us know if there is ever anything else we can do for you! Safe travels!

May 14, 2025

The team did not top off my windshield fluids. Leads me to think what else was not completed. More

by Daniellesbrown4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Daniellesbrown4, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 14, 2025

I took my car in for a coolant flush and to have an exhaust valve replaced. Service was fast and friendly. Chris K. took great care of me. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kittiphanh
May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Mxholt! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

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