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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,609 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,609 reviews
June 18, 2025
Staff was very friendly and informative. They got my Kia in and out in a timely manner. I appreciate them helping me get a ride to pick up my car😌 They got my Kia in and out in a timely manner. I appreciate them helping me get a ride to pick up my car😌 More
by Jakie
Verified Customer
June 18, 2025
This was one of the best experiences I had at a Kia dealership! Hands down, the best! dealership! Hands down, the best! More
by PWS9630
June 18, 2025
Eddie made our car buying experience easy and enjoyable! He took time to explain things and we appreciate him immensely! He took time to explain things and we appreciate him immensely! More
by ROBERTSONCAROL4
June 18, 2025
Every year their has been a recall on my 2014 KIA SOUL. Check engine light comes on when it hits a bump in the road. I thought KIA would at least do a diagnostic test on it free of charge but wouldn't with Check engine light comes on when it hits a bump in the road. I thought KIA would at least do a diagnostic test on it free of charge but wouldn't without paying $200. The young lady that checked my car in was very nice and professional. We will never own another KIA. The only thing a KIA is good for it does have good gas mileage. Now my car still won't pass emmission and I am having to put it in the shop because KIA isn't correctly fixing the problem. Thank you More
by chumley73003240
Employees Worked With
Cailyn Quinn
June 17, 2025
Don’t expect the best coming from the service manager, very unprofessional customer service, I hope Jim Ellis group gets better people. very unprofessional customer service, I hope Jim Ellis group gets better people. More
by ANDJAMAL
June 13, 2025
Great service, excellent explanation of findings on inspection. The video sent by the mechanic was very helpful for understanding and decision-making. They also kept to their eztimate. inspection. The video sent by the mechanic was very helpful for understanding and decision-making. They also kept to their eztimate. More
by JEANNEMCCUMPSEY
Employees Worked With
Cailyn Quinn
June 12, 2025
Super responsive. Here from out of town and a dashboard alert came on during the drive back from the hospital. Made an appointment for the next morning and was in, Here from out of town and a dashboard alert came on during the drive back from the hospital. Made an appointment for the next morning and was in, diagnosed and fixed within the hour!! We were shocked at the customer service and their eagerness to get us on the way back to see our son in the hospital!! Thank you to the team effort. We are so appreciative. More
by Sue carden
June 11, 2025
Purchased a car that had a nail on the inside of the tire. Making note that you could not see it from visualizingthe vehicle. Was told it was not something they would take car of since it wasn't noted w tire. Making note that you could not see it from visualizingthe vehicle. Was told it was not something they would take car of since it wasn't noted when I purchased the car. Making note that there as a discrepancy in the tire pressure compared to the other three. More
by AMCCRAY22
June 11, 2025
Very customer oriented. Great customer service. I was greeted by staff who were sincerely friendly and displayed an honest interest in me having a good experience. Great customer service. I was greeted by staff who were sincerely friendly and displayed an honest interest in me having a good experience. More
by Rdclark3752
June 10, 2025
As far as the service done on my car it was great and the Tech Phil was extremely helpful. My only issue is with setting up the appointment. The website doesn’t allow it to be set up. I made several calls Tech Phil was extremely helpful. My only issue is with setting up the appointment. The website doesn’t allow it to be set up. I made several calls for over a month and left messages at the service center with no returned phone calls. I called the Sales department to get help and the parts department to get help and still was unable to make an appointment or get questions answered. The automated system doesn’t allow you to pick anything other than drop off and doesn’t allow you to pick a day. The lady that finally did answer my phone call(I wish I knew her name) she was extremely patient and very helpful. I really did appreciate that she finally answered the phone. I want to be able to stay compliant with my oil changes and stay under the warranty I have. Not being able to schedule things on time makes it really difficult. More
by AMBERHUNTERAUSTYN
Employees Worked With
