Jim Ellis Ford Sandy Springs - Service Center

I had a bad experience at Jim Ellis FORD Sandy Springs last Saturday 1-23. Took my 2018 Ford Explorer for the 30K miles full service. I arrived on time for my appointment 8.45 AM and the Tech Bryson told last Saturday 1-23. Took my 2018 Ford Explorer for the 30K miles full service. I arrived on time for my appointment 8.45 AM and the Tech Bryson told me it will take like almost 2 hours that Service, also if I wanted my car washed , it is complementary, I said "great! I was ok with that, so I was hanging in the wait room. Then around 11.30 AM I was wondering why it is taking so long, so He said 20 min more and then He came to "check me out" , so I paid my bill $583.25 and I was waiting for my car for almost 1 hour! when He came and let me know the staff lost my Car key and I needed to get my spare key 🙁 , I was SO UPSET, more than 4 hours and they lost my key! I called Uber to go my home to pick the spare key up and returned to the Ford dealership to get my car, He apologized, BUT it is not acceptable the Dealership doesn't take the responsibility. He told me they will give me a replacement asap, so today is Tuesday 1-26, texted him and emailed him. He said He will be out for the rest of the week, and I should stop by next Monday, I told him I need my Car Key earlier than Monday. Still waiting for a response. More

AVOID THE SERVICE DEPARTMENT!!!!WENT IN FOR FACTORY AVOID THE SERVICE DEPARTMENT!!!! WENT IN FOR FACTORY RECALL. THEY CHARGED $143 OF UNAUTHORIZED WORK! When I challenged the charge, the service AVOID THE SERVICE DEPARTMENT!!!! WENT IN FOR FACTORY RECALL. THEY CHARGED $143 OF UNAUTHORIZED WORK! When I challenged the charge, the service rep and service manager really could not care less. Basically, pay up if you want your car back. SCAM ALERT!! More

Excellent customer service and great service visit. Everything as promised. Will definitely return. Price was less than quoted. Kevin is a great representative for your dealership and service rider Everything as promised. Will definitely return. Price was less than quoted. Kevin is a great representative for your dealership and service rider. More

Kevin Craig was absolutely thorough in explaining and getting my truck done as quickly as possible. Very nice to work with. Was not Pushy . I feel I can trust what he says.. not easy for Me getting my truck done as quickly as possible. Very nice to work with. Was not Pushy . I feel I can trust what he says.. not easy for Me More

Bryson is the best! He is always willing to help me with my service. He is pleasant and patient. I am glad I can ask for him. my service. He is pleasant and patient. I am glad I can ask for him. More