Jim Ellis Ford Sandy Springs - Service Center

I have dealt with this dealership for a while now. I had an issue in May with the service department and I tried to contact them via phone to bring me vehicle back in, due to the service department failures an issue in May with the service department and I tried to contact them via phone to bring me vehicle back in, due to the service department failures. It took me to contact Ford Corporate to get my car scheduled for an appointment. That took almost 3 months. When my car went in for the appointment, it sat there for 6 weeks not touch due to the service department not knowing what to do with some ford performance items. I couldn’t contact anyone nor could the Ford Corporate Supervisor contact them as well. When I picked up my car after 7 weeks, my car experience another scratch from the shop. Which the service manager (William C. Hembree) noticed and service representative David noticed as well. Both employees blamed each other and no one took the responsibility for my car being scratched. I then contacted the GM of the dealership and him and I with the two employees involved had a conference call to settle out the scratch my car experience at the shop. When I bought my car back and picked it up the service department did a poor paint job on my car. When I question the quality of the paint they told me that this was the best that they could do, which meaning a touch up job. My car still have visibility of paint issues and no one at the dealership really didn’t think it was a big deal. At first this dealership under Nalley Ford was very professional, but since under Jim Ellis Ford. I’ve experienced poor customer service. Jim Ellis states that they offer the best customer service but in reality the dealership does not. As a customer you should not have to argue about the quality of the service with the team at Jim Ellis Ford. But this issue has been ongoing from May until the end of October. This is very unacceptable, I would not recommend this dealership to anyone. They want you to purchase a new car, but when it’s time for the dealership to take ownership, they do not deliver. More

Quick attention and very courtesy. Told how long it would take and kept me informed. Nice waiting room would take and kept me informed. Nice waiting room More

Mark Thompson was my service advisor. He was very nice, sharp, and professional. The service department performed well. sharp, and professional. The service department performed well. More

Great service & pleasant staff. Made me feel at ease & quickly got my car serviced. I will come back all the time quickly got my car serviced. I will come back all the time More

Did not service my vehicle properly. I was charged for services and I have a service plan. services and I have a service plan. More

your free offer car wash was a scam. They only washed the front of car. Left the back dirty which could not be seen when I drove off. front of car. Left the back dirty which could not be seen when I drove off. More

The old dealer did a terrible job on the brakes using after mark pads without telling me . The first thing Ellis came out and told me after checking the breaks was that the initial pad replacement was do after mark pads without telling me . The first thing Ellis came out and told me after checking the breaks was that the initial pad replacement was done with after market pads and did I know this ? The answer was no . Dishonest to say the least ! Ellis did the job the right way and I am very satisfied . The service contact gentlemen was excellent. Thank you More

Great service department with honest diagnosis and pricing. Really appreciate the veteran / first responder discount as well. Nice they acknowledge service to country and the community! pricing. Really appreciate the veteran / first responder discount as well. Nice they acknowledge service to country and the community! More

I had a fast yet thorough oil change, complete with them vacuuming and washing the car. Enjoyed the lounge area where I was able to have some refreshments and connect to WiFi while I waited. vacuuming and washing the car. Enjoyed the lounge area where I was able to have some refreshments and connect to WiFi while I waited. More