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Jim Ellis Ford Sandy Springs - Service Center

Atlanta, GA

4.2
65 Reviews

65 Reviews of Jim Ellis Ford Sandy Springs - Service Center

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May 17, 2022

Hands down, the worst customer experience I've ever had with any business. Their dreadful communication and complete disrespect for my time has ensured I will never use this dealership ever again. My exper More

by kemptonjd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martin
May 01, 2022

Jason Lenoir was excellent as my service advisor on my recent April 2022 service visit. Personable, Knowledgeable, and professional. Five stars is not enough, Keep up the great work! More

by Braidslady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lenoir
November 15, 2021

So, let me tell you about my "Jim Ellis Experience". I own a 2008 Ford Fusion (I know, certainly not your target demographic for customer) that has 3 pending recalls. So, I scheduled an appointment via t More

by brooks.banks
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Martin Breig
November 08, 2021

FYI_ I DIDN"T work with Jeremy Ellis, but didnt see my service advisor listed, The issue wasn't even with the person I worked with, it was with the techs who recommended services for things that don't exi More

by rbpowell831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2021

I have dealt with this dealership for a while now. I had an issue in May with the service department and I tried to contact them via phone to bring me vehicle back in, due to the service department failures More

by dtvinet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Attal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Hembree
October 19, 2021

Quick attention and very courtesy. Told how long it would take and kept me informed. Nice waiting room More

by F150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Hembree
October 16, 2021

Mark Thompson was my service advisor. He was very nice, sharp, and professional. The service department performed well. More

by Jim Dickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Thompson
September 29, 2021

Great service & pleasant staff. Made me feel at ease & quickly got my car serviced. I will come back all the time More

by Darnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Attal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keven Craig, Bryson Paulding, Billy Hembree
September 18, 2021

Did not service my vehicle properly. I was charged for services and I have a service plan. More

by jonsanders45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Attal
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2021

your free offer car wash was a scam. They only washed the front of car. Left the back dirty which could not be seen when I drove off. More

by pearlsfarm2
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know name
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5