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Jim Ellis Ford Sandy Springs - Service Center
Atlanta, GA
65 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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65 Reviews of Jim Ellis Ford Sandy Springs - Service Center
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August 02, 2023
I always have a great experience with Jim Ellis Ford Sandy Springs. Yesterday was no different as Kim and KiKi both provided excellent service. Which is why I will drive out of my way to service my vehi Sandy Springs. Yesterday was no different as Kim and KiKi both provided excellent service. Which is why I will drive out of my way to service my vehicle here. More
by Curry Reach
Employees Worked With
Kiki Allison, Kim Riley
July 11, 2023
Disappointed air wasn't put in tires and hubcap what's put on wrong smashing the air nossle. I will have to take it somewhere to get it fixed now. I won't be back. put on wrong smashing the air nossle. I will have to take it somewhere to get it fixed now. I won't be back. More
by lgalasso101
Employees Worked With
Don't know.
July 10, 2023
David Attal took my '99 Mercury under his wing and handled the necessary repairs with professionalism and in a timely manner. I had never used Jim Ellis for repairs before, but I will be going back to handled the necessary repairs with professionalism and in a timely manner. I had never used Jim Ellis for repairs before, but I will be going back to the Trowbridge/Roswell facility in the future when in need. I have a long history of relationship with this facility through having bought a few Lincolns from the Frank Jackson dealership here. In fact, a service manager from those days, Ralph Tucci, recommended I go there. I came to Jim Ellis last week after his recommendation!! More
by patriciamcmorrow
June 07, 2023
I have gone to Jim Ellis Ford for years and they take care of me and my SUV. Now I have a new bronco sport and they go above and beyond to make sure I am happy. care of me and my SUV. Now I have a new bronco sport and they go above and beyond to make sure I am happy. More
by lorie.a.richardson
March 30, 2023
Friendly professional service. Salesman was low pressure an knowledgeable. Service department very thorough. Everyone did what they were supposed to do. Salesman was low pressure an knowledgeable. Service department very thorough. Everyone did what they were supposed to do. More
by rfsatl
Employees Worked With
March 29, 2023
David Attall is an amazing service provider. He is always so calm and considerate and makes the clients feel confident in your service. He is such a great asset to your company. He is always so calm and considerate and makes the clients feel confident in your service. He is such a great asset to your company. More
by Polly
Employees Worked With
March 21, 2023
I brought my Ford Expedition in for 45k mile service. Brad Carter was my Service advisor and he was professional. He was very patient and not pushy. He clearly explained everything. He did offer other se Brad Carter was my Service advisor and he was professional. He was very patient and not pushy. He clearly explained everything. He did offer other services but when I declined, he respected my wishes and move right along. I like that! The courtesy driver was amazing as always. He is very friendly. I’ve been coming to this location for over a year and he is always the same! Both of these guys are true assets to your company. The mechanics always donut right the first time, Thanks to them too! Lastly, I love how my car is always returned to me CLEAN!! They wash the outside and vacuum the inside and even put some air freshener. This dealership gives that old school touch that I grew up with. I drive 38 miles and skip 3 Ford Dealers just to come here. I highly recommend! More
by Lisa M.
Employees Worked With
Brad Carter and the Courtesy Driver - Both 5 star!
March 14, 2023
Quality of staffing must be an issue. This is the second time I took it in for an oil change and barely made it home. In fact I didnt make it home the first time. Apparantlty when chan This is the second time I took it in for an oil change and barely made it home. In fact I didnt make it home the first time. Apparantlty when changing the air filter, dirt got inside and given the sensitivity of these engines, it causes the engine to shut down, like it is out of gas. And now, it is running rough and I need to take it back. More
by bec
Employees Worked With
February 27, 2023
Can't say enough about David Attal, our service advisor. He was on top of my required service and recall repair, and organized rides both ways so I didn't have to drive up, Uber back, then repeat on the pi He was on top of my required service and recall repair, and organized rides both ways so I didn't have to drive up, Uber back, then repeat on the pickup. He also knew exactly what the problem was with a bit of rust on the hood, and has set up an appointment to have that repaired next month. We have had not-so-good experiences at other Ford dealers, but really trust the folks at Jim Ellis. In fact, my wife just bought a new Hyundai from Jim Ellis Hyundai largely because of her excellent experience with that Jim Ellis Dealership. More
by ch30305
Employees Worked With
