Jim Ellis Ford Sandy Springs - Service Center

Louis went above and beyond to help us! Even though it wasn’t his department that we needed assistance from, he made sure to get us what we needed help with. We’re completely satisfied wi Even though it wasn’t his department that we needed assistance from, he made sure to get us what we needed help with. We’re completely satisfied with our outcome at Jim Ellis because of Louis! Thanks again! More

It isn't often you bring a vehicle in for service and leave so impressed with your service rep that you seek out the opportunity to leave a review but here I am! David was fantastic. He knew my vehicle b leave so impressed with your service rep that you seek out the opportunity to leave a review but here I am! David was fantastic. He knew my vehicle better than I did and made sure I had a quality experience. I had several things I was looking to accomplish that day and they were all done faster than I expected. It was seamless and I truly hope I get the opportunity to work with him again. More

Amazing Service, great people that care about customers will continue to come here for service! will continue to come here for service! More

I brought my Mustang Ecoboost to Jim Ellis Ford (Sandy Springs) to have a recall addressed. I was expecting to be without my car for several days, but I actually got my car back within 24 hours. Also, whe Springs) to have a recall addressed. I was expecting to be without my car for several days, but I actually got my car back within 24 hours. Also, when I picked up my car, I noticed that it had been washed and vacuumed. The dealership team could have just handled the recall on my Mustang, but instead they went the extra mile and detailed my car at no cost - which was a nice surprise. With all of this in mind, the next time something happens with my Mustang, I'll definitely be bringing it back to Jim Ellis Ford! More

I’ve only had wonderful experiences here. First time was for an engine issue. I went to my original dealer who kept the car for two weeks only to tell me they never encountered the issue. A First time was for an engine issue. I went to my original dealer who kept the car for two weeks only to tell me they never encountered the issue. At Jim Ellis, they listened, understood, and empathized. Within one day they were able to identify the issue and order parts to correct it. They communicated consistently through the entire process and were very efficient. Now when any issues arise, I make the 30 minute drive here. They have excellent customer service, great communication, quality work, and an efficient process. Especially recommend Jyair. He makes the process a breeze and is very friendly to work with. More

Every time that I get my vehicle serviced at this location, it is a great experience! Jyair and Kim are great personable people that truly care about their customers and community. I appreciate them location, it is a great experience! Jyair and Kim are great personable people that truly care about their customers and community. I appreciate them and I will always recommend them to anyone! More

GREAT EXPERIENCE! !! DAVID IS A VERY GOOD EXAMPLE OF GOOD CUSTOMER SERVICE!!! THX TO MIKE IN PARTS AND DAVID IN SERVICE!!!! !! DAVID IS A VERY GOOD EXAMPLE OF GOOD CUSTOMER SERVICE!!! THX TO MIKE IN PARTS AND DAVID IN SERVICE!!!! More

I took my truck in for an oil change and service. My service advisor was David Blood. I needed my truck back by a certain time. David went over services my truck required. He told me up front he c My service advisor was David Blood. I needed my truck back by a certain time. David went over services my truck required. He told me up front he could not get some of the services done with the return time I required. They had my truck done on time. David was very helpful. I also liked the card left by the General Manager. More

My experience with Kim Riley was incredible. She responded to my calls and texts very quickly and had the answers right away. The cost of repairs seems pretty high. She responded to my calls and texts very quickly and had the answers right away. The cost of repairs seems pretty high. More

Had my 2021 Mustang serviced this weekend. They did great and delivered it in less time that they estimated, a first in my experiences at other shops. Thanks Tommy Wallis and team. They did great and delivered it in less time that they estimated, a first in my experiences at other shops. Thanks Tommy Wallis and team. More