Jim Ellis Ford Sandy Springs - Service Center

GREAT EXPERIENCE! !! DAVID IS A VERY GOOD EXAMPLE OF GOOD CUSTOMER SERVICE!!! THX TO MIKE IN PARTS AND DAVID IN SERVICE!!!! !! DAVID IS A VERY GOOD EXAMPLE OF GOOD CUSTOMER SERVICE!!! THX TO MIKE IN PARTS AND DAVID IN SERVICE!!!! More

I took my truck in for an oil change and service. My service advisor was David Blood. I needed my truck back by a certain time. David went over services my truck required. He told me up front he c My service advisor was David Blood. I needed my truck back by a certain time. David went over services my truck required. He told me up front he could not get some of the services done with the return time I required. They had my truck done on time. David was very helpful. I also liked the card left by the General Manager. More

My experience with Kim Riley was incredible. She responded to my calls and texts very quickly and had the answers right away. The cost of repairs seems pretty high. She responded to my calls and texts very quickly and had the answers right away. The cost of repairs seems pretty high. More

Had my 2021 Mustang serviced this weekend. They did great and delivered it in less time that they estimated, a first in my experiences at other shops. Thanks Tommy Wallis and team. They did great and delivered it in less time that they estimated, a first in my experiences at other shops. Thanks Tommy Wallis and team. More

The Rep was friendly and informative . The Service was quicker than expected. Also, the Waiting room is comfortable. The Service was quicker than expected. Also, the Waiting room is comfortable. More

Brad was very friendly and knowledgeable. My car was done before I expected and they even cleaned it. Would recommend without hesitation. My car was done before I expected and they even cleaned it. Would recommend without hesitation. More

Tommy Wallis was very professional. Tommy was timely. Tommy was able to explain services performed. Tommy was friendly and walked me to my car. Thank you, Tommy and Jim Ellis Ford, Tommy was timely. Tommy was able to explain services performed. Tommy was friendly and walked me to my car. Thank you, Tommy and Jim Ellis Ford, where I've purchased three cars. More

Mobile service for recall repair was very convenient Repair technician arrived on time and was polite and professional Repair technician arrived on time and was polite and professional More

The gentleman that helped me was great every time I come in, and he takes care of me, I feel like I leave a little quicker than usual. in, and he takes care of me, I feel like I leave a little quicker than usual. More

One of the most unprofessional organization that I have ever dealt with in my entire life. They wrecked the car twice while it was under their care. Never returned innumerable phone inquiries regarding the ever dealt with in my entire life. They wrecked the car twice while it was under their care. Never returned innumerable phone inquiries regarding the car. Only when we went to the dealer did we get any information. Multiple calls were made to service manager, dealer manager, and family office of owner with little concern. Only when legal action was discussed was there any steps made to solve the horrible situation surrounding my car. The family who owns the dealership advertises how they treat all their customers like family. I feel very sorry for their family members because their actions were uncaring to say the least. More