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2,716 Reviews of Jim Ellis Chevrolet - Service Center
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December 28, 2013
My Experience: Had faulty rear ride control/suspension My Experience: Had faulty rear ride control/suspension compressor,leaking air bladder(s) and shocks on my 2005 GMC Yukon Denali replaced. Wasn't an i My Experience: Had faulty rear ride control/suspension compressor,leaking air bladder(s) and shocks on my 2005 GMC Yukon Denali replaced. Wasn't an inexpensive service visit -- over $2300. That said, Jim Ellis service department is huge and they are extremely efficient. I had my truck back the same day. My service writer, Rick G. was great. He kept my informed and worked with me to make sure the needed repairs stayed within my maximum limit (hey, it was just a couple of days after Christmas). Thankfully, I have only had to take it Jim Ellis 5 or 6 times in the 8+years that I have owned my GMC -- but they always treat you as if you were frequent visitor. Jim Ellis Service shines as an example of "..your get what you pay for.." More
by rjones36
Employees Worked With
Rick Gonzalaz
August 16, 2013
worst experience ever from the night before when my corvette broke down and i had to wait 5 hours for their tow truck to come to arriving to pick it up and it would not start. and they wonder why detro corvette broke down and i had to wait 5 hours for their tow truck to come to arriving to pick it up and it would not start. and they wonder why detroit is in such bad shape. More
by tthdoc
Employees Worked With
reggie stagmeir
June 26, 2013
The vehicle is consuming oil due to AFM system. This is a know and fully documented issue with this model truck. The problem started at ~40K miles. Step-one service was authorized and performed. The service know and fully documented issue with this model truck. The problem started at ~40K miles. Step-one service was authorized and performed. The service adviser explained the ongoing oil consumption measurement procedure which I followed for the next 25K miles. Now at 65K miles oil consumption is as bad as initially seen. Yesterday, this same service adviser now says I had not followed the procedure and I probably didn't matter anyway since the vehicle is out of warranty. He mentioned that the although the problem occurred well within the warranty, GM would probably not cover any more repairs no matter how bad the problem got. From his mixed words and overall attitude he was basically indicating he would not go out of his way to help me resolve this issue. Throughout the last 2 years he lead me to believe I would be taken care of he would help make me whole. Now he has decided to get rid of me and my issue. He has definitely done that effectively. When you spend over $40,000 on a vehicle, you'd expect more than 40K miles without major oil consumption issues. It is also reasonable to expect that the dealership I purchased the vehicle from should help me resolve this issue with the factory. I hope to never have to deal with Jim Ellis again. Chances are, I will never purchase a GM product again. More
by kruehle
Employees Worked With
Richard Gonzalez
April 24, 2013
My brand new truck had a rattle that was in the shop 9 times to be fixed. The mechanis folded napkins up and shoved in the dash to try to resolve the problem. Instead of replacing parts they just kept try times to be fixed. The mechanis folded napkins up and shoved in the dash to try to resolve the problem. Instead of replacing parts they just kept trying to fix the defective part. Horrible experience will never send anyone to Jim ellis for a vehicle. Mr ellis the owner doesn't care at all about his customers!!! More
by Austanj
Employees Worked With
Mr ellis, the sales manager, service manager and the mechanics
February 05, 2013
"Vladimir Kochubey is one of the best service reps I have ever run into. He does an excellent job of ascertaining just what the problem is that I'm there for and he has never disappointed me with when m have ever run into. He does an excellent job of ascertaining just what the problem is that I'm there for and he has never disappointed me with when my vehicle will be ready for pickup.-- Jerry Tobias" Over the last three years we have visited the Jim Ellis dealership three or four time to resolve issues we have experienced with our 2010 Traverse and our 2007 Corvette. We have not had a bad experience and in fact we have been treated with respect by each and every Jim Ellis employee that we've encountered including the person that oversees the coffee area. One of our visits was to repair front end damages to our 2010 Traverse after a collision. Their collision shop handled everything for us and returned our vehicle as good as new. While I can't remember the service rep. that handled our case I can say that he was excellent, keeping us informed as to progress, right up to and including our picking up our Traverse. If you are looking for dealerships that are customer focused, try going to one of Jim Ellis's and that includes his collision shop. You won't be disappointed. More
by jersan8
Employees Worked With
Vladimir Kochubey
July 05, 2012
Bruce "The Rock" Vernon is very professional, friendly, and courteous. He is the epitome of steller customer service, and a true asset to your organization!! He is the primary reason I will come friendly, and courteous. He is the epitome of steller customer service, and a true asset to your organization!! He is the primary reason I will come back!! Kerry Haberkorn More
by kerryhaberkorn
Employees Worked With
Bruce Vernon
