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2,692 Reviews of Jim Ellis Chevrolet - Service Center
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June 30, 2017
Satisfied Service Prompt attention to our needs. Friendly Courteous. Great people that greet you, Great facility, easy access, clean, comfortable waiting area. Y Prompt attention to our needs. Friendly Courteous. Great people that greet you, Great facility, easy access, clean, comfortable waiting area. You feel welcome. Display appreciation for your business More
by Rusty
June 09, 2017
ALWAYS AN AWESOME EXPERIENCE! Aramis always goes above and beyond to make my experience very easy and awesome! I was without my car for a week and with his help my life never skipp Aramis always goes above and beyond to make my experience very easy and awesome! I was without my car for a week and with his help my life never skipped a beat! Thank you so much for all of your help! More
by MBullard
Employees Worked With
Aramis Frazier
June 05, 2017
Good experience Everyone has always been very helpful. I enjoyed working with the team of people to insure I could get what I wanted or as close to it as possible. I Everyone has always been very helpful. I enjoyed working with the team of people to insure I could get what I wanted or as close to it as possible. I would recommend Jim Ellis to everyone I know. More
by Jennifer Graham
Employees Worked With
Irene Warren, Robert Sigman, Jacob Jenkins
May 14, 2017
The MOST Trustworthy Service Department If you have to bring your Chevrolet in to a dealership to have it service, there is only one place and one person that should handle your concern(s): If you have to bring your Chevrolet in to a dealership to have it service, there is only one place and one person that should handle your concern(s): Brandon Colon at Jim Ellis Chevrolet Atlanta. He is extremely polite, helpful, knowledgeable and doesn't not try to up-sale you on unnecessary services. However, what I also like about Mr. Colon's service is that he will give you a "heads-up" as to what services you should (or need) to consider in the near future to keep you vehicle in top shape. I couldn't have asked for a better service representative and as long as I have a Chevrolet, we will always give our business to Jim Ellis and will only work with Mr. Brandon Colon. .... He can't be that good you say? Well, we drive past two (2) Chevrolet dealerships just to allow him to service our vehicle. Why? Because my family and I TRUST him and he has always done well by us and our vehicle! More
by CIsaiah11
Employees Worked With
Brandon Colon
August 23, 2016
UNPROFESSIONAL AND SCAMS IN SERVICE DEPARTMENT On April 4, 2016 I took my 2014 Chevy Silverado in for service ( tire rotation and balance). That afternoon, the service CSR, Tony, called and told m On April 4, 2016 I took my 2014 Chevy Silverado in for service ( tire rotation and balance). That afternoon, the service CSR, Tony, called and told me my truck was ready for pick up. After I signed the paperwork and got my keys, I walk out to my truck to leave. However, I noticed the tires had not been rotated ( as they should have been), so I called the CSR back out to my truck and said " my tires have not been rotated".....CSR said " I can assure you the work has been done" . I said " really" because I marked the tires and the tires were never taken off the truck to rotate. They immediately noticed the tires had not been rotated. In a panic, they took my truck. I told them to fix the mistake and do the balance also. They did! After the tires were rotated and balanced, I picked the truck back up. I noticed right away the front-end was vibrating when I reached speeds above 68 mph. I wasn't able to take the truck back in, but called the dealership and they told me to bring it back when I'm able. I ended up taking it to another dealership and they told me the balance would have to be done by the original dealership that did the work. As such, I tried to call and make an appointment on several occasions, but the dealers schedule and my schedule didn't work. Finally, on Friday, August 19th I was able to bring the truck back into the service department to have them look at the vibration in the front-end. The CSR, Tony, called me back and said " you need (4) four new tires, total cost $1000" I told him, I only want you to give me the balance because it was NEVER correct from the beginning. Tony told me he spoke to his manager, Mark Frost, and they would not do anything because of the mileage on the vehicle. Again, I explained the reason for the gap in time bringing the vehicle into service. They were rude and would not do anything. I went to pick up my truck after my conversation with Tony. As I got into my truck, I noticed the mileage was exactly the same as when I dropped the truck off. Therefore, they NEVER drove the truck to diagnose the front-end vibration. I immediately called Mark Frost and explained the truck wasn't even driven and how can they diagnose the front-end vibration problem? He said " it's outside of your mileage and we cannot do anything for you" . I told him this was NOT a warranty for mileage issue. It's a lying issue because your service department told me they drove the truck and diagnosed that I need (4) four new tires, but my question again is " how can tell a customer what needs to be done on your vehicle, if you never took the truck for ride? for all you know, the front-end could have major problems. He wouldn't do anything and tried to explain how many years he's been doing this. Bottom line - I'm taking my truck to another dealership to have the front-end looked at. BE WARNED! More
by Stevens
Employees Worked With
Mark Frost
August 18, 2016
Jim Ellis Service Center way too fishy!! Im a loyal GM customer and in my opinion this is a horrible dealership. I warn everyone to avoid bringing their car here for service. If I could give Im a loyal GM customer and in my opinion this is a horrible dealership. I warn everyone to avoid bringing their car here for service. If I could give a "0" score I would. How do I know policies, because my grandfather was a Manufacturer's Rep from the GM plant in Doraville. He taught me about cars and GM. My car was only taken to Jim Ellis as it happened to be the closest dealership to the Mechanic doing my brakek job who found that there was a gas leak. The car had a cracked fuel pump/suppy which was covered under a Special GM Warranty. They supposed preformed a multi point inspection (standard protocol for any vehicle in any GM service center), diagnostics inspection to verify the problem and make the warranty repair. When the car comes out of the Service center, not only is the oil level dangerously low (less than 2 quarts in the car, I had to add 3 quarts to feel safe to drive the car!)that was not mentioned nor indicated on multi point inspection sheet, but the gas gages where not working properly. Told I would need to bring the car back in to be checked as it was possible the fuel pump that was replaced was faulty. They "examine" the car and determine that it is now the secondary fuel pump that is the issue and quote me at $620+tax to repair. Things just keep getting fishy! Finally they agree on a discount for the repairs. This comes mostly from GM. Go to get the car and they also replaced the primary fuel pump again, it had "fallen apart" while the mechanic was replacing the secondary. (Fishy.) Tried to discuss the oil levels low from when I picked it up Friday night, and basically got the brush off, a "we are sorry" and we will have to investigate. Then I go to leave and find a cigarette butt in my floor board! I do not smoke nor have I ever allowed anyone to smoke in my car! They "apologize" and say they will investigate!?! WTH?? I left beyond angry off (my staying to discuss the matter would not have ended well) and to make it worse my car reaks of cigarettes now! I called the manager and she offered to have my car detailed. Like I would ever let them near my car again! She claimed a Mark C. Will call me to discuss. I had concerns bringing my car here in the first place because of other people I know having not great experiences, but now I know I will NEVER let them touch my car again. Update: Nearly a week has gone by, still no call from Mark C. More
by ChevyGal83
Employees Worked With
Jerry
June 15, 2016
Horrible Customer Service I took my 2016 Camaro SS in for repeated low tire pressure light, only 2,100 miles. I was advised by my service advisor John Anderson that I had a pic I took my 2016 Camaro SS in for repeated low tire pressure light, only 2,100 miles. I was advised by my service advisor John Anderson that I had a picture in my tire and it needed to be replaced. I advised I needed my car sooner than the 3 days it would take to get the tires in so I went to. Goodyear store and purchased the same Tires. I was advised and it was written on my receipt that there was no puncture found after investigation. I was tricked by dealership. Besides Chevrolet's warranty states that the tires are covered under the bumper to bumper warranty but my inquiry was not, training issue at dealership... I was given the run around and showed the dealership the warranty information. I was advised because the service advisor did not write up the work order correctly I would loose out on my $1,100.00 tire replacement. Then to add insult to injury I answered a survey that I received from General Motors and gave the dealership a failing score. I was contacted by the dealership and advised that I could no longer receive loaner cars for work on my 2016 camaro SS. More
by Jeraldf
Employees Worked With
John Anderson
June 08, 2016
HORRIBLE EXPERIENCE!!!!!!!! I presented to the service department on April 19th for an issue with my 2014 Chevy Malibu. I explained to the technician that I had received a diagno I presented to the service department on April 19th for an issue with my 2014 Chevy Malibu. I explained to the technician that I had received a diagnostic reading from my local auto parts store and gave him the codes that I received. I was informed that I had to pay for a dealer diagnostic test which determined that the "computer system" needed to be reset and that would fix my issue. My total at that point was $206. So I proceeded to allow the service department to fix my car. After driving my car for about a week out of the shop, I noticed that the car began to give me the same issues so I called the service department to notify them of my findings. I spoke to a representative and he informed me to bring my car back in and that they would take another look at it. I was notified by someone from the company that the original problem that they discovered was not the issue (resetting the car) however, something else needed to be fixed and that it would be done at no cost to me. That issue ended up being one of the codes that the auto part store had originally read. The issue reoccurred shortly after receipt of my car from the service department and I was forced to contact them for the THIRD time stating my grievance. Once again, I was instructed to bring my car in and this time it was another issue that required an additional $250(this was the second code that was read from the auto parts store) I was livid because at this point I was asked to pay even more money to fix yet another perceived problem and was humiliated by the representative that I spoke with when he stated that they couldn't do the work for free as if I was looking for a free service. I'm a hardworking, paying customer that trusted my car to its original dealer only to discover that they couldn't fix it or didn't really know what the issue was. Reluctantly, I trusted them once again and allowed them to attempt to fix my car. After a review of the service bill, I noticed that the credit that was supposed to be placed on my account for the original payment was not posted as promised by the service manager and that I was owed a refund. I called and left several unreturned messages. This brings me to present day, after driving my car for yet another week, the problem returned and this time I reached out to the GM of Jim Ellis service department, who spoke to me in such an offensive tone as if I was pestering the company when all I wanted was for my car to be fixed. I asked to speak to someone above him as he spoke with a nonchalant and unconcerned tone, he arrogantly chuckled and stated that he was over all managers of each service site. Here I am a month and 3 service visits later with the same issues with my car, I'm very disappointed as this company does not live up to its reputation for their superb work ethic and expectation customer service. These people lack integrity and could care less about meeting the customer’s needs, we are just numbers to them. More
by LJones
Employees Worked With
Employees Unknown
October 01, 2015
Best Customer Service! I took my car for its 1st oil change. The customer service was excellent ! They called me by my name they offered me coffee and a very nice relaxin I took my car for its 1st oil change. The customer service was excellent ! They called me by my name they offered me coffee and a very nice relaxing place to wait ! They explained everything they did to my car. Great service! More
by Alanis
Employees Worked With
Mark Christian
September 02, 2015
Excellent service, excellent communication. Jerry Ventre and Erik Johnson were outstanding; hi marks for both. They kept me informed and up-to-date with every detail of the work done on my 2014 Jerry Ventre and Erik Johnson were outstanding; hi marks for both. They kept me informed and up-to-date with every detail of the work done on my 2014 Chevy Spark EV. Eighty-two days worth! I am supremely satisfied with the work done on the car. It purrs like a kitten and performs better than I thought possible! My only complaint is that Chevrolet failed to offer me any compensation for the time my car was in the shop. Thus, my complaint is not with the Service Dept. at Ellis Chevrolet; rather, it is with GM Corporate, who did not live up to their mission statement of customer satisfaction. I am disappointed that I am forced to seek legal counsel for arbitration in order to "make me whole". More
by sTv0
Employees Worked With
Jerry Ventre; Erik Johnson, Mark Christian
