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Jim Ellis Chevrolet - Service Center

Atlanta, GA

4.4
2,692 Reviews
Call Service Center (678) 735-4758

2,692 Reviews of Jim Ellis Chevrolet - Service Center

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November 14, 2024

Great customer service! Randy and Ron are awesome. Vehicle was prepped and delivered on time. More

by Jj
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalo Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Stephenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 09, 2024

Easy to deal with. A little slow to get your paperwork back to you. Salesman did a good job. More

by biggersep
Recommend Dealer
Yes
Employees Worked With
Mark Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Jim Ellis Chevrolet responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

November 09, 2024

It's Awful Very Unsatisfied With Jim Ellis Money Grab Dealership. Once The Father Passed Things Don't Seem The Same. More

by ROBIN.RICHARDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Fair
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Jim Ellis Chevrolet responded

It is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 457-8211 when you have a chance. Thank you, and we look forward to hearing from you.

November 05, 2024

Very efficient address all my concerns I'm comfortable with the performance of this dealership thank you for your work ethics More

by Silk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Caicedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

November 05, 2024

Great customer service and great professional work done. everyone professional, clean building great coffee and a clean smelling wait room area More

by warrensphillips53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Jim Ellis Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

November 04, 2024

Failed to fix issue with recall. Still haven't ordered part to fix our recall More

by NICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elise Schaaf
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdez
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Theriault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Retanza Grier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fair
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Blanchard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Caicedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Jim Ellis Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 457-8211 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 31, 2024

As my service manager, Brian Baker provided speedy service and excellent communication. Elise Shaw did a superb job helping me with a courtesy car. Overall, GREAT job! More

by RODBEAUREGARD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez-Brands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elise Shaw
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Nov 01, 2024 -

Jim Ellis Chevrolet responded

Rob, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian, Elise, and our team met your expectations. Thank you again for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

October 28, 2024

Professional and nice and will go out of the way to help you get your vehicle serviced. More

by davidsmith0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Theriault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stagmaier, Reggie
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Oct 29, 2024 -

Jim Ellis Chevrolet responded

Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

October 27, 2024

Yes, I was told by the service advisor that my car had an engine oil burning issue. Therefore, I took it upon myself to research and found out that the car actually does have a recall for that issue of engin More

by Antonio Buchanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jim Ellis Chevrolet responded

Antonio, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

October 24, 2024

Retanza Grier is exceptionally good at staying on top of the work to be done, and in keeping me informed. More

by NEALDAVIES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Jim Ellis Chevrolet responded

Neal, It's great to hear that Retanza was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

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