Jim Ellis Chevrolet

Dealer was good at keeping in contact throughout the process. There were too many faults with vehicle that should have been seen before there was recommendation for a new engine. process. There were too many faults with vehicle that should have been seen before there was recommendation for a new engine. More

all good except I asked to have my tires balanced and rotated with my oil change and they didn't balance the tires rotated with my oil change and they didn't balance the tires More

My experience was awesome, Diamond was very professional and understood my needs Awesome, Go Getter, multitasking and quick and understood my needs Awesome, Go Getter, multitasking and quick More

Pretty simple and a little issue with final prices but all worked out Thanks You all worked out Thanks You More

This young man is amazing! He was reaching out at 7:00 this morning, and continued until we made it here safe. He had the car pulled out for our test drive when we arrived! He was reaching out at 7:00 this morning, and continued until we made it here safe. He had the car pulled out for our test drive when we arrived! He is the best! This entire team is awesome!!! We will be back for sure!! Thanks for the kindness, professionalism and for putting people first! Jaylan was the absolute best!!! We were so impressed, he has been on top of Everything! Also Patrick and everyone!! More

I traded in my old vehicle to get a leased used vehicle It was fair. But I didn't get the car I wanted online. I ended up with a newer more expensive car. But they treated me fair and gave me reasonable te It was fair. But I didn't get the car I wanted online. I ended up with a newer more expensive car. But they treated me fair and gave me reasonable terms. More

Vladimir is always very pleasant and helpful! !! I was absolutely thrilled my car was washed! !! I was absolutely thrilled my car was washed! More

Reggie Stagmaier is EXCEPTIONAL. He made the experience personal and professional It always takes longer than expected, but I was made as comfortable as possible He made the experience personal and professional It always takes longer than expected, but I was made as comfortable as possible More

It is a great inconvenience to hold someones vehicle for 3 weeks before even looking at it, especially after telling me to bring it in the next day to be diagnosed. We are making payments on these overprice 3 weeks before even looking at it, especially after telling me to bring it in the next day to be diagnosed. We are making payments on these overpriced vehicles that are not dependable, so when a dealer keeps the vehicle sitting in the parking lot instead of scheduling a time when there is an availability, it makes me feel like I have made a bad purchase and then to ask if I want to trade it in, it makes me uncomfortable. This feels like the dealer is more concerned with profits and they are forgetting that these vehicles are used for us to get to work to pay our bills and feed our families. Withholding information from customers is not the way to earn our trust, telling the truth and transparency is what earns my business. I arrived at the dealership with a completely flat tire on my dually to see if I would be treated differently, everyone ignored it even though it was visible on the monitor and alignment report, I even witnessed service advisors air tires up for other customers in front of me. It was never mentioned to me and I left with the tire flat. I recommend that you all treat everyone fair without bias. I am grateful to have the opportunity to speak directly to the service manager but I don't think that will change how the advisor interact with the customers. I only request information regarding to what my warranty will cover and another advisor felt as if he should intervene and state that the information is unknown until the truck is diagnosed. I only wanted for my warranty repair to be completed so that More

Prompt attention, professional/knowledgable service advisor, great follow up. Service was performed to expectations, waiting areas was clean/comfortable and vehicle wash was nice well done. advisor, great follow up. Service was performed to expectations, waiting areas was clean/comfortable and vehicle wash was nice well done. More