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Jim Ellis Chevrolet
Atlanta, GA
4,251 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,251 reviews
June 08, 2016
HORRIBLE EXPERIENCE!!!!!!!! I presented to the service department on April 19th for an issue with my 2014 Chevy Malibu. I explained to the technician that I had received a diagno I presented to the service department on April 19th for an issue with my 2014 Chevy Malibu. I explained to the technician that I had received a diagnostic reading from my local auto parts store and gave him the codes that I received. I was informed that I had to pay for a dealer diagnostic test which determined that the "computer system" needed to be reset and that would fix my issue. My total at that point was $206. So I proceeded to allow the service department to fix my car. After driving my car for about a week out of the shop, I noticed that the car began to give me the same issues so I called the service department to notify them of my findings. I spoke to a representative and he informed me to bring my car back in and that they would take another look at it. I was notified by someone from the company that the original problem that they discovered was not the issue (resetting the car) however, something else needed to be fixed and that it would be done at no cost to me. That issue ended up being one of the codes that the auto part store had originally read. The issue reoccurred shortly after receipt of my car from the service department and I was forced to contact them for the THIRD time stating my grievance. Once again, I was instructed to bring my car in and this time it was another issue that required an additional $250(this was the second code that was read from the auto parts store) I was livid because at this point I was asked to pay even more money to fix yet another perceived problem and was humiliated by the representative that I spoke with when he stated that they couldn't do the work for free as if I was looking for a free service. I'm a hardworking, paying customer that trusted my car to its original dealer only to discover that they couldn't fix it or didn't really know what the issue was. Reluctantly, I trusted them once again and allowed them to attempt to fix my car. After a review of the service bill, I noticed that the credit that was supposed to be placed on my account for the original payment was not posted as promised by the service manager and that I was owed a refund. I called and left several unreturned messages. This brings me to present day, after driving my car for yet another week, the problem returned and this time I reached out to the GM of Jim Ellis service department, who spoke to me in such an offensive tone as if I was pestering the company when all I wanted was for my car to be fixed. I asked to speak to someone above him as he spoke with a nonchalant and unconcerned tone, he arrogantly chuckled and stated that he was over all managers of each service site. Here I am a month and 3 service visits later with the same issues with my car, I'm very disappointed as this company does not live up to its reputation for their superb work ethic and expectation customer service. These people lack integrity and could care less about meeting the customer’s needs, we are just numbers to them. More
by LJones
Employees Worked With
Employees Unknown
June 06, 2016
Dino Hill, GM Product Specialist: Genuine Car Salesmen Dino Hill, GM Product Specialist, is the "must go-to, guy" to purchase a car from. If you want the best car buying experience, he will make sure that Dino Hill, GM Product Specialist, is the "must go-to, guy" to purchase a car from. If you want the best car buying experience, he will make sure that you leave grateful regardless of your decision. I financed a 2016 Chevy Silverado on Memorial Day and it was great! This was my first time going into a car buying experience and I am very thankful Dino was there to make it all happen. I am very happy with my decision and I live on with no regrets. Thank you Jim Ellis for that best car buying experience! I will definitely be going back to this place when i get ready to upgrade or purchase another vehicle. More
by ACarbajal7
Employees Worked With
Dino Hill
May 25, 2016
Deceptions of a Used Car. Visited the Used car lot on Peachtree in Doraville. I had been looking for a good deal on a used Chrysler 200. They had on on the Internet. Went to lo Visited the Used car lot on Peachtree in Doraville. I had been looking for a good deal on a used Chrysler 200. They had on on the Internet. Went to look at it late at night. Don't ever look at a used car at Night. It looked good from what i could see. A lot of damage from a previous wreck that was not reported. The rims were very bad, but they fixed. Tires bad, need alignment, No key fob, Damage to door where they had to break in, All this stuff not seen at night. Tried to call back next day. No answer from Sam the Finance guy. Seymour did answer and said see what he can do. Lip service. The loan jacked up to "buy down the Interest". The dealer is all about "GET MONEY" and screw the buyer. I was a bad loan that will most likely be defaulted. The only way to never get taken by this dealer is to NEVER VISIT or PAY CASH. ALL CALLS NEVER RETURNED AFTER THE DEAL WAS INKED. I will cancel all the extra contracts that was sold to "HELP ME" get the interest down. At least this will help on the back side of the loan. More
by Whiteshrimp64
Employees Worked With
Samuel Afeworki and Seymour
May 24, 2016
Really great customer service! Dino was fabulous! We purchased a Suburban and felt like we got a great deal! Dino and the rest of the team were so accommodating all the way to the finance director. We purchased a Suburban and felt like we got a great deal! Dino and the rest of the team were so accommodating all the way to the finance director. I usually hate the process and negotiations when it comes to purchasing a new car but they really made it enjoyable. I will definitely send them lots of referrals. More
by LoriT
Employees Worked With
Dino , Mark Frost, Dan Ramsdell
May 20, 2016
Grateful Jim Ellis Chevrolet made things right for us! They got us out of a vehicle we had previously purchased and they got us in a brand new Suburban! It ha Jim Ellis Chevrolet made things right for us! They got us out of a vehicle we had previously purchased and they got us in a brand new Suburban! It has everything on it that we wanted. We are so happy with this deal. They literally bent over backwards to make sure we were happy! I don't know many dealerships that would do what they did for their customers! Everyone we worked with was awesome and always friendly. We love Dino! ~Sarah More
by franklin5
Employees Worked With
Dino Hill, Dan Ramsdell
May 04, 2016
Our Story & The Jim Ellis Promise: Seeking Fairness Knowing what we know now, we would never have done business with Jim Ellis. If anyone decides to purchase a vehicle from one of their dealerships make Knowing what we know now, we would never have done business with Jim Ellis. If anyone decides to purchase a vehicle from one of their dealerships make sure to do your research and read all their reviews. Be sure to get everything in writing, and never ever believe what they say without confirming it for yourself. Not only did they fail to live up to the Jim Ellis Promise, but they also did not respect us as human beings. They did not rectify their mistakes to our satisfaction and we, their customers, paid for their mistakes with our hard earned money. They repeatedly told us about the awards they have won and how respectable they really are. However, like President Franklin D. Roosevelt once said, "repetition does not transform a lie into a truth." At the dealership, we told them that the purpose of the truck was to tow a travel trailer, and they verbally confirmed the information listed on their website and on CarGuru. After purchasing the truck we found out that it had the lowest tow rating. We immediately brought this to their attention. Yet, it still took them over two months to locate us a replacement vehicle. During this process we were lied to, ignored, and kept in the dark. They were not professional and remained unsympathetic about the predicament they put us in. We had to eventually contact the General Manager and the VP of Operations just to get things rolling. After two long months of having a new truck we could not drive for fear of damaging it before the swap, we were cornered into a bad deal. They initially expected us to pay $10,000 extra for the replacement vehicle. Ironically, they kept trying to convince us that we were getting a great deal. This whole ordeal was extremely mentally and emotionally exhausting and required multiple visits to the dealership as well as countless emails. When we told them that we would take them to court and pursuit other legal actions, they threatened to make it “much more difficult than it has to be” if we followed through with our plans. In the end they refused to compensate us for the loan payments we had already made and stated that they could not make anymore “concessions”. We paid nearly $5,000 extra for a new truck that we never asked for, we only wished to get what we were promised and originally paid for. We wrote an email to the President of Jim Ellis hoping for an intervention, but instead the email was forwarded to the VP. This is the same VP that has been “monitoring” the situation and responded by saying, “I believe we have fulfilled the Jim Ellis Promise and done our best to resolve the issue.” In the last communication, rather than apologizing for the loss of time and money, they told us that their biggest failure in this was not being able to convince us that we “really did – in the end – get a great deal.” We guess this was slightly better than before when they told us that mistakes happen and apologized that “it had to be you folks” this time. Did they honestly think that those words would make us feel better and magically compensate us for everything? In life as well as in business we must not forget that circumstances reveal the man. Anyhow, thank you for reading and consider yourself warned! More
by Lan Nguyen
April 07, 2016
The best in town, the best around! I want to thank Kelvin Endee at Jim Ellis Cheverlet for helping me get in my dream car. The 2012 Camaro, even with so so credit Kelvin was able to wor I want to thank Kelvin Endee at Jim Ellis Cheverlet for helping me get in my dream car. The 2012 Camaro, even with so so credit Kelvin was able to work out this deal thank you guys! More
by DuJuan Graham
Employees Worked With
Kelvin Endee
March 29, 2016
Dino was amazing! We had the best car buying experience we've ever had at Jim Ellis Chevrolet. We purchased a Malibu from Dino and he was amazing. Kudos to Reggie as we We had the best car buying experience we've ever had at Jim Ellis Chevrolet. We purchased a Malibu from Dino and he was amazing. Kudos to Reggie as well for helping me initially over the phone and passing us off to Dino so we wouldn't have to wait. Dino was by far the best salesperson we've ever come across. He was very friendly and knowledgeable and made the process so easy. Thank you so much Dino (and Reggie) for all your help! We will certainly see you again in the future! Bryan More
by bryan_cochran
Employees Worked With
Reggie, Dino, Justine
March 26, 2016
We Are Family I said, "Thank you again and the General Manager said, "Don't worry about it...we're family." I became so overwhelmed with all of the kindness from J I said, "Thank you again and the General Manager said, "Don't worry about it...we're family." I became so overwhelmed with all of the kindness from Jim Ellis employees that I sent a text message to everyone in my cellphone to come see my new cousins at Jim Ellis. Irene, my Finance Manager, worked really hard on my deal to obtain the lowest interest rate possible. She explained the sales contract to me in detail and answered all of my questions with enthusiasm. And again when I said, "Thank you" she said, "Don't worry about it...we're family." Since Jim Ellis owns Posche, Masterati, KIA, and a plethora of other dealerships, I will be back to purchase the vehicle of my dreams and I know that my extended family will obtain the best deal for me and my family. More
by anitashari
Employees Worked With
FREDRICK GAMBLE
March 24, 2016
Wonderful Experience The help that I got from Dino Hill to get my 2016 Camaro was amazing. I was there until well after closing and he was very kind, helpful, and made sur The help that I got from Dino Hill to get my 2016 Camaro was amazing. I was there until well after closing and he was very kind, helpful, and made sure that he walked me through all the details of my new car. I will be referring all of my friends to Dino @ JimEllis. Thanks guys! More
by LoniAtkins
Employees Worked With
Dino Hill
