Jim Ellis Chevrolet

Bait and Switch My father talked online to a Salesman about a Lexus SUV. They told us it was available that day. He called on his way and of course the salesman did n My father talked online to a Salesman about a Lexus SUV. They told us it was available that day. He called on his way and of course the salesman did not pick up. When he got to the dealer they brought him in and some other salesman told him the car was already sold. He told them he just spoke with the salesman a couple hours ago online and he said it was available. Then they told him they were doing the paper work and that they "had other cars"...basically they used a good deal to try and lure people into their dealership under false pretenses and try to sell them other cars. Such a joke, The reason why they lose out to carmax....definitely one of the worst experiences as a purchaser I can say I have ever heard. More

took down payment &promised me a car they sold 3 days prior I was searching for chevy corvette z06, with the options I wanted. I'm from virginia and finally found the color and options at Jim Ellis. I was so I was searching for chevy corvette z06, with the options I wanted. I'm from virginia and finally found the color and options at Jim Ellis. I was so happy to see there was a 10,000 rebate as well. I felt I was pretty lucky to find this and talked with an employee who promised it was saved for me, took my credit card for $1,000 hold. That was friday and I was prepared to fly down to Atlanta sunday to purchase and take possession. Saturday they called to say it was not available, was sold 3 days prior. I was upset and asked them to help me find another similar model and a few times they said they would, but never got back to me. If I were you, I would not buy from them whether I was local or out of town. They never assumed any responsibility and never tried to make it right. More

UNPROFESSIONAL AND SCAMS IN SERVICE DEPARTMENT On April 4, 2016 I took my 2014 Chevy Silverado in for service ( tire rotation and balance). That afternoon, the service CSR, Tony, called and told m On April 4, 2016 I took my 2014 Chevy Silverado in for service ( tire rotation and balance). That afternoon, the service CSR, Tony, called and told me my truck was ready for pick up. After I signed the paperwork and got my keys, I walk out to my truck to leave. However, I noticed the tires had not been rotated ( as they should have been), so I called the CSR back out to my truck and said " my tires have not been rotated".....CSR said " I can assure you the work has been done" . I said " really" because I marked the tires and the tires were never taken off the truck to rotate. They immediately noticed the tires had not been rotated. In a panic, they took my truck. I told them to fix the mistake and do the balance also. They did! After the tires were rotated and balanced, I picked the truck back up. I noticed right away the front-end was vibrating when I reached speeds above 68 mph. I wasn't able to take the truck back in, but called the dealership and they told me to bring it back when I'm able. I ended up taking it to another dealership and they told me the balance would have to be done by the original dealership that did the work. As such, I tried to call and make an appointment on several occasions, but the dealers schedule and my schedule didn't work. Finally, on Friday, August 19th I was able to bring the truck back into the service department to have them look at the vibration in the front-end. The CSR, Tony, called me back and said " you need (4) four new tires, total cost $1000" I told him, I only want you to give me the balance because it was NEVER correct from the beginning. Tony told me he spoke to his manager, Mark Frost, and they would not do anything because of the mileage on the vehicle. Again, I explained the reason for the gap in time bringing the vehicle into service. They were rude and would not do anything. I went to pick up my truck after my conversation with Tony. As I got into my truck, I noticed the mileage was exactly the same as when I dropped the truck off. Therefore, they NEVER drove the truck to diagnose the front-end vibration. I immediately called Mark Frost and explained the truck wasn't even driven and how can they diagnose the front-end vibration problem? He said " it's outside of your mileage and we cannot do anything for you" . I told him this was NOT a warranty for mileage issue. It's a lying issue because your service department told me they drove the truck and diagnosed that I need (4) four new tires, but my question again is " how can tell a customer what needs to be done on your vehicle, if you never took the truck for ride? for all you know, the front-end could have major problems. He wouldn't do anything and tried to explain how many years he's been doing this. Bottom line - I'm taking my truck to another dealership to have the front-end looked at. BE WARNED! More

Horrible Customer Service I took my 2016 Camaro SS in for repeated low tire pressure light, only 2,100 miles. I was advised by my service advisor John Anderson that I had a pic I took my 2016 Camaro SS in for repeated low tire pressure light, only 2,100 miles. I was advised by my service advisor John Anderson that I had a picture in my tire and it needed to be replaced. I advised I needed my car sooner than the 3 days it would take to get the tires in so I went to. Goodyear store and purchased the same Tires. I was advised and it was written on my receipt that there was no puncture found after investigation. I was tricked by dealership. Besides Chevrolet's warranty states that the tires are covered under the bumper to bumper warranty but my inquiry was not, training issue at dealership... I was given the run around and showed the dealership the warranty information. I was advised because the service advisor did not write up the work order correctly I would loose out on my $1,100.00 tire replacement. Then to add insult to injury I answered a survey that I received from General Motors and gave the dealership a failing score. I was contacted by the dealership and advised that I could no longer receive loaner cars for work on my 2016 camaro SS. More