Jim Ellis Chevrolet

Excellent service A huge thank you to John and Elvis for their wonderful customer service, time and efforts they put into making our purchase a great experience! A huge thank you to John and Elvis for their wonderful customer service, time and efforts they put into making our purchase a great experience! More

Always great service My service needs were understood and taken care of in a friendly and timely fashion. The entire process was smooth from scheduling the appointment, dr My service needs were understood and taken care of in a friendly and timely fashion. The entire process was smooth from scheduling the appointment, dropping off the car, taking the shuttle, getting notifications, being picked back up, paying online, and getting my repaired vehicle. Really enjoyed the electronic information that I can review between meetings. More

Non-existent communication, mediocre service I had to leave my car there for two weeks because it wasn't safe to drive and the part was on back order. While the problem with the part was not som I had to leave my car there for two weeks because it wasn't safe to drive and the part was on back order. While the problem with the part was not something within their control, the fact that they never once called me with updates was a big problem for me. I had to call multiple times to even get someone on the phone, and they did not initiate contact. I was also given a number for text updates, but the service advisor did not return one text (or one voicemail for that matter). My car broke down less than a week later as the result of a problem secondary to the first. The service advisor sent me the number for the Canadian Roadside Assistance rather than the U.S. Then, once again, I had to initiate every call, and it took multiple attempts to get through. Once again, I left several voicemails, all of which went unreturned. As soon as my vehicle is no longer under warranty, I will never again return there for service. More

Good Experience My wife ordered a 2018 Suburban from Jim Ellis Chevrolet. The truck was delivered with the equipment exactly as ordered and there were no changes in My wife ordered a 2018 Suburban from Jim Ellis Chevrolet. The truck was delivered with the equipment exactly as ordered and there were no changes in the agreed upon price. Mario Moreland, Sam Afeworki, and Brittney Tucker made the whole process smooth and painless. More

routine service Just clarifying which place I need to go to for service as I been to two locations and not clear if just routine maintenance at one and repairs at ano Just clarifying which place I need to go to for service as I been to two locations and not clear if just routine maintenance at one and repairs at another. More

Gets the job done. If you go early in the morning and you are dedicated to get the car checked, you may need to leave it the whole day in order to get it checked without If you go early in the morning and you are dedicated to get the car checked, you may need to leave it the whole day in order to get it checked without an appointment, I had a check engine light and got the car there, it seemed like an issue of the manifold and was covered by warranty so I didn't had to pay for it. After a couple of days one of the ducts just popped out since the clamp was not tighten, it was just over it so after driving it for 2-3 days, it sounded like a balloon popping and car was not able to accelerate properly, after getting home I just opened the hood and it was easy to connect and tighten, I know issues like this may affect someone but it was easy enough and they replaced the part without charge so I am ok with the service. More

A proper customer care& My diagnostic repair was taking longer than expected. My service advisor, Ramon Waldemariam, who was very helpful and caring to my needs, wanted me t My diagnostic repair was taking longer than expected. My service advisor, Ramon Waldemariam, who was very helpful and caring to my needs, wanted me to be fully satisfied and escalated my case to her manager, Brandon Colon. Brandon made sure that my case received the attention it needed, and did not hesitate to accommodate me with a loaner vehicle, and personally saw that my car be handled properly. That, to me was a proper customer care! As a manager and advisor, both Ramon and Brandon, did not hesitate to make sure that I, the customer, was very satisfied with their service; and I was. More

Mcioil Very professional and efficient. Customer service was great. I was even able to complete my work in a very nice environment. Great job entire team. Very professional and efficient. Customer service was great. I was even able to complete my work in a very nice environment. Great job entire team. More

Excellent customer service, repairs completed in a timely manner. Great service by Vladimir Lou D Randy escorted me around to look at about 20 certified customer service, repairs completed in a timely manner. Great service by Vladimir Lou D Randy escorted me around to look at about 20 certified cars. Still looking for what I am looking for. More